Ratings based on 208 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024 on Hotels
The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.
Comment from Hotel Management
2 Feb 2024 by Shinta - Reservation, Hotel Management
Dear Value Guest,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager
by A verified traveler
Posted 14 Dec 2023
I think the hotel is dated needs to revamp.
Comment from Hotel Management
21 Jan 2024 by Nia, Hotel Management
Dear Mr. Robin,Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will do some renewal for room and hotel facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager
by A verified traveler
Posted 22 Sep 2023 on Hotels
Hotel is OK a bit run down. Found stains on the chair, and the shower tray also looks stain and worn down.
Asked for extra mineral water, they said it's chargeable and I said OK, but it never came up.
Bed is a bit hard as well. I guess you get what you pay for.
Comment from Hotel Management
25 Sep 2023 by Shinta - Reservation, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We will do some maintenance for bath room facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager
by A verified traveler
Posted 19 Mar 2023 on Orbitz
Easy to go anywhere
by A verified traveler
wake up!
Posted 14 Mar 2023 on Hotelshave been before. arrived late night - asked the desk staff for an early morning call (flight to catch). the person understood and pressed some buttons and confirmed. No one woke me - luckily i set my phone alarm.
this should NOT happen
by A verified traveler
Posted 10 Mar 2023
by A verified traveler
Posted 9 Mar 2023
I stay there after my surgery and they are very helpful stuff abd I feel so relax to enjoy my recovery there. The location near by hospital and restaurant as well.
by A verified traveler
Posted 18 Feb 2023
Great hotel
by A verified traveler
Posted 17 Dec 2022
by A verified traveler
Posted 13 Nov 2022
very good
Comment from Hotel Management
16 Nov 2022 by Heru Wibowo, Hotel Management
Dear Mr. Dorron, Thank you so much for the top 5 Stars! It is an honor for our team to have such a great score. Looking forward to seeing you again in the future!Sincerely, Heru WibowoGeneral Manager
