Ratings based on 89 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
We had a wonderful experience! The staff and the attention was excellent.
The only area that needs improvement is the quality of the restaurant’s food and the prices which are extremely high in comparison with the food’s current prices in other restaurants that provide excellent quality around the area.
Comment from Hotel Management
10 May 2024 by Serguei, Hotel Management
Agradecemos la oportunidad de poder atenderlo durante su visita. Esperamos verlo pronto de nuevo.
by A verified traveler
Posted 30 Apr 2024
Stunning historical building in central Cienfuegos, rooms gorgeous,
Helpful friendly staff, plentiful delicious breakfast.
Comment from Hotel Management
30 Apr 2024 by Palacio Barón y Balbín, Hotel Management
Thank you very much for everything Claire, your visit was a pleasure for us. This is his house whenever he wants!!!
by A verified traveler
Posted 3 Apr 2024
staff are nice
Comment from Hotel Management
29 Apr 2024 by Serguei, Hotel Management
Es un placer tenerle como invitado en nuestra propiedad. Gracias por confiar en nosotros durante su viaje.
by A verified traveler
Posted 6 Jan 2024
The room (e.g. the bathroom) was really clean, but the entire hostal is over 100 years old. It is true that it was kept in a good condition (the furniture were super old school), however sleeping in a 100 year old bed and room wasn't the coolest feeling in our trip. The room had a smell of old stuff which made us feel suffocating after a couple of minutes of staying inside. I was happy not to sleep more than one night in that room... the breakfast was nice and the staff were very friendly and helpful though. The location to reach the city was also perfect!
Comment from Hotel Management
29 Jan 2024 by Hotel Palacio Barón Balbín, Hotel Management
Thank you very much for your comment. This helps us improve because we will immediately look at the smell you mention.King regards!
by A verified traveler
Posted 3 Dec 2023
Hotel Baron is worth it if you want to experience staying at a beautiful colonial building. The service is good and people are helpful, although breakfast was a bit disappointing. The price is comparatively high, given that you don’t me never get a better experience than in many casas particulares, but worth a night stay if you value the aesthetics of the building.
Comment from Hotel Management
29 Jan 2024 by Hotel Palacio Barón Balbín, Hotel Management
Thank you very much for your stay and your comment!Everything helps them improve and we will look at the breakfast as you mention!
by A verified traveler
Posted 30 Nov 2023 on Hotels
Comment from Hotel Management
29 Jan 2024 by Hotel Palacio Barón Balbín, Hotel Management
Muchísimas gracias Friederike!Un placer vuestra visita!!
by A verified traveler
Posted 27 Oct 2023
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
2 Nov 2023 by Serguei, Hotel Management
Thanks you very much for your opinion!!
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
7 Sep 2023 by Serguei, Hotel Management
Thank you very Much!!!
by A verified traveler
Posted 7 Aug 2023 on Hotels
Comment from Hotel Management
7 Sep 2023 by Serguei, Hotel Management
Thank you very Much
