Ratings based on 997 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Stayed with my family and it did not look like the pictures, the room was not clean, couch was dirty, there was a horrible smell
I’m room and outside there was shady people walking around, I didnt feel safe at all.
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Dear Rafael and Daniela. I’m concerned about your experience at our hotel during your recent visit. For your next hotel stay, please let the staff know immediately if anything isn't to your liking so they can do something about it in order to make your stay a better one. We missed an opportunity to make your stay a good one since there are no records of complaints coming from your room but we will be taking your comments very seriously. Your willingness to share your recent experience is genuinely appreciated. Thank you for your feedback.
by A verified traveler
Posted 10 Jun 2024
Pool was closed, no breakfast was provided. Property gave a last minute notification of items not being provided.Couch was dirty
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Hello Rosa. Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Online websites (Including Expedia) were updated to have the breakfast and pool amenities temporarily closed/not shown (indefinitely), a few months ago. All clients are informed/reminded about this update while checking in. If you ever encounter any issues while staying at a hotel, please reach out to the front desk staff and let them know. They are there to assist with anything that needs to be done. At the very least, thank you for your feedback.
by A verified traveler
Posted 25 Mar 2024
The room is really nice inside. The kitchen was a good size, but the oven burners take awhile to heat up. I was able to cook a full meal still. The kitchen does not come with any utensils or pots and pans. I was glad that I called beforehand to get that information. The room itself is very big and spacious. The room was clean for the most part with a few stains on the furniture here and there overall, I would stay again the staff made me feel very comfortable, and they were very accommodating to my requests.
Comment from Hotel Management
29 Mar 2024 by Hotel Management, Hotel Management
Hello Courtney. We are happy to read that our staff made you feel comfortable and that your overall stay was a good one. We appreciate your detailed review and we hope you’ll think of us when planning your next trip to Chula Vista. Thank you so much for taking the time to give feedback on your experience.
by A verified traveler
Posted 18 Feb 2024 on Hotels
They have Roaches
Comment from Hotel Management
5 Mar 2024 by Hotel Management, Hotel Management
Hello Harold. We apologize for falling short of your expectations. Your concerns have been shared with our staff, and we are committed to taking corrective measures to prevent similar issues in the future. Thank you for your feedback.
by A verified traveler
Posted 8 Feb 2024
I would suggest this place to anybody and everyone visiting Chula Vista. Best place for sure !
Comment from Hotel Management
5 Mar 2024 by Hotel Management, Hotel Management
Hello Arsen. Thanks again for another positive rating.We hope you have a great day!
by A verified traveler
Posted 4 Feb 2024
This was, THE BEST HOTEL IN CHULA VISTA that I ever stayed at, and I've stayed at many. Their staff is very welcoming, the rooms are so clean and beautifully set up. You really get the most out of your money staying here, I mean it's a studio with a kitchen . It really is your home away from home. If anyone is curious about staying here, DO IT. YOULL END UP EXTENDEDING I PROMISE 😉
Comment from Hotel Management
5 Mar 2024 by Hotel Management, Hotel Management
Hello Arsen. Thank you very much for the positive review!We are constantly working on improving our hotel and when we read comments like yours, it makes us feel like the hard work is worth it. Your feedback is very important to us and we hope to welcome you back again in the future!
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Jan 2024
We got to the location and had cops surround the back parking lot for a "stolen registered vehicle" and for a homeless round-up, which was not separated from the rooms. The rooms were so musty and gross so we asked for a room change. The front desk staff was nice when we checked in initially but switched up when we requested the room change. He showed us the new room, and when we asked for some time to discuss it, he told us that we should just cancel the reservation and look for another hotel because it would take too much time. When we agreed to cancel the reservations, he constantly said, "You guys have to get out of here, I have more reservations on the way".
Comment from Hotel Management
24 Jan 2024 by Hotel Management, Hotel Management
Hello Sarah. We are sorry to hear that you had an unpleasant experience at our property. For more details on the Rental Truck in question, we were informed that the client failed to return the vehicle on time and its renewal was way overdue. This resulted in the rental company reporting it as stolen...which is why the CVPD were involved and just doing their job to maintain law and order. We're not sure why you are mentioning homeless round-ups happening since the Police were there only for that one vehicle. Our rooms are newly renovated so we aren't sure what's wrong with the rooms you initially received other than the clerk mentioning that everyone in your group had "special" (not going into detail to retain privacy) requirements that our rooms didn't meet, which is why you had to discuss whether to stay or not. We apologise on behalf of the front desk clerk who was assisting you, we will definitely have a discussion with him about the way he could have handled the situation better. At the very least, thank you for taking the time to bring your concerns to our attention.
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Hotel Management, Hotel Management
Hello Larimar P. We are at a loss as to what you are unhappy with. You only brought one issue to our attention which we addressed in a timely manner. We would like to recommend reaching out to the front desk staff if there's anything at all bothering you at anytime while staying at any hotel so the staff has an opportunity to improve your level of comfort. At the very least, please specify what issues you experienced when writing a review so the hotel management will know what needs to be done to make things better.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Stay was good. Friendly staff
Comment from Hotel Management
17 Jan 2024 by Hotel Management, Hotel Management
Hello Breeze. We are happy to know you enjoyed your stay and that our staff made you feel welcome. Thank you very much for your positive feedback. We hope to see you again in the future!
