Ratings based on 1,532 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Room not ready at 3 for check in
by A verified traveler
Posted 17 Jun 2024
front desk woman was really sweet
for the price, the stay was comfortable and quiet
i would stay again
Comment from Hotel Management
17 Jun 2024 by Hotel Palmeras, Hotel Management
Dear, Leslie thank you for your review, we hope to see you back soon.
by A verified traveler
Posted 14 Jun 2024
Property is not well maintained - our room was filthy. The electrical plug ins were all damaged, baseboards were black.
Don’t be fooled by the photos
Comment from Hotel Management
15 Jun 2024 by Lillianna, Hotel Management
Dear Victoria, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way
by A verified traveler
Posted 14 Jun 2024
Dirty
Unsafe
Comment from Hotel Management
15 Jun 2024 by Hotel Palmeras, Hotel Management
Thank you for your review.
by A verified traveler
Posted 14 Jun 2024
Dirty rooms,holes on the walls, moldy smell
Comment from Hotel Management
15 Jun 2024 by Lillianna, Hotel Management
Thank you for your review. We apologize for any inconvenience you faced during your stay
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Lillianna, Hotel Management
Thank you for your review!
by A verified traveler
Posted 9 Jun 2024
When we checked in, one of the beds had hairs, and bread crumbs in the sheets.
The second day our room wasn’t cleaned at all.
In general, the whole room was dirty and had little hairs everywhere.
by A verified traveler
Posted 9 Jun 2024
Gracias
Comment from Hotel Management
10 Jun 2024 by Hotel palmeras , Hotel Management
Dear Amador, thank you as well we hope to see you back soon.
by A verified traveler
Posted 5 Jun 2024
The property is surrounded by homeless people. The smell of urine around the property is overwhelming. The motel has high traffic with suspicious activity going on throughout the day throughout the night. You can hear neighbors on each side and above you. Will definitely not recommend this motel to anyone.
Comment from Hotel Management
6 Jun 2024 by Lillianna, Hotel Management
Dear Shemiah, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way
by A verified traveler
Posted 5 Jun 2024
Loved the place.
Comment from Hotel Management
5 Jun 2024 by Lillianna, Hotel Management
Jesus, thank you for your review!
