Ratings based on 1,541 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lancaster
Posted 19 May 2024
Good customer Service
Comment from Hotel Management
20 May 2024 by Gabriel, Hotel Management
Dear Silvia Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.
by A verified traveler
Posted 19 May 2024
Love it
Comment from Hotel Management
20 May 2024 by Gabriel, Hotel Management
Dear Danielle Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.
by A verified traveler
Posted 18 May 2024
Dirty and Smell an old
Comment from Hotel Management
20 May 2024 by Gabriel, Hotel Management
Dear Vaka, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.
by A verified traveler
Posted 15 May 2024
The property did not match the pictures, especially inside, the place place was not moped or swept good, I saw what looked like dust particle debre in the corners, thin walls next door kept making loud disgusting cough like throat clearing, look like it was due for a face lift upgrade inside.
The staff at night was very helpful,
The morning front desk was a bit quick almost rude..
I had to reset my plan and go to another very next morning..
Comment from Hotel Management
15 May 2024 by Lillianna, Hotel Management
Dear Titus, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Lillianna, Hotel Management
Thank you for your review!
by A verified traveler
Posted 14 May 2024
Pool@
Comment from Hotel Management
14 May 2024 by Hotel Palmeras, Hotel Management
Thank you for your 5 review
by A verified traveler
Posted 14 May 2024
I didn't like nothing
Comment from Hotel Management
14 May 2024 by Gabriel, Hotel Management
Dear Timothy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.
by A verified traveler
Posted 13 May 2024
Not a property I would stay again. Door opened 1st time, it would not work 2nd time, they said maintenance would be over to fix door and it took them a while to bring us another. Mattress is trash wires sticking out, bed was not confortable and made a lot of noice, coffee maker did not work, TV did not work. Not even sure why the even rented this room.
Comment from Hotel Management
14 May 2024 by Gabriel, Hotel Management
Dear Daniel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.
by A verified traveler
Posted 13 May 2024
Overall pleasant stay
Comment from Hotel Management
13 May 2024 by Hotel Palmeras, Hotel Management
Sabrina, Thank you for your kind comment and your 5 out of 5 stars rating
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Hotel Palmeras, Hotel Management
Albert, Thank you for your 2 out of 5 stars rating
