Ratings based on 393 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
El lugar perfecto
by A verified traveler
Posted 21 May 2024
Property was very nice and in an excellent location close to Madrid’s many sights.
Comment from Hotel Management
22 May 2024 by Slow Suites, Hotel Management
Dear John,Thank you for your kind review. We're delighted to hear that you found our property very nice and enjoyed the excellent location close to Madrid’s many sights.We hope to have the pleasure of welcoming you back in the future.Best regards
by A verified traveler
Posted 18 May 2024
The unit we were given was not the same one we had seen in the picture. It didn't even appear in a photo.
The sofa bed wasn't comfortable. And the shower drain was clogged. We tried to let someone know but there was no answer. Communication is very poor.
Comment from Hotel Management
19 May 2024 by Crismairy Cepeda, Hotel Management
Hola, Sebastián, lamentamos mucho que haya tenido una percepción negativa de su estancia con nosotros, como podemos ver el apartamento reservado se corresponde con el apartamento de la misma categoría que nosotros le hemos asignado, quizás su confusión se debe a que en la página siempre aparecen las fotos de todos los apartamentos de la misma categoría, con respecto a la información acerca del mal funcionamiento de la ducha, hemos estado disponibles a través de teléfono y correo en todo momento y siempre estamos atentos de solucionar cualquier incidencia con la mayor brevedad posible. Agradecemos igualmente su review, ya que nos permite seguir mejorando y dando lo mejor de nosotros mismos, un saludo.
by A verified traveler
Posted 27 Apr 2024
Love to stay there
Comment from Hotel Management
28 Apr 2024 by Slow Suites, Hotel Management
How wonderful to receive your top rating! We are delighted to hear that you enjoyed your experience with us so much. Your positive feedback is a great morale booster for our entire team and inspires us to continue striving for exceptional service. We look forward to the opportunity to serve you again in the future. Thank you for placing your trust in us!
by A verified traveler from Seattle
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Slow Suites, Hotel Management
Thank you for choosing to stay in our apartments! We hope you had a wonderful time during your visit. Your satisfaction is our top priority, so please don't hesitate to share any feedback or suggestions you may have. We're here to ensure your stay is nothing short of fantastic, and we look forward to hosting you again in the future!
by A verified traveler
Posted 22 Feb 2020 on Hotels
by A verified traveler
Highly recommended
Posted 9 Feb 2020 on HotelsLovely place to stay with my friends. Clean and tidy. Love to come back to this place.
by A verified traveler
Posted 16 Jan 2020 on CheapTickets
Thankful for the earlier admission at 1 pm. Very helpful for our toddler
by A verified traveler from Hong Kong
Posted 16 Dec 2019
All check in and out process are do it by myself. All the communication with the property staffs are by email. Location is not close to the city, but you can find the metro station by walking 5 minutes. A little bit confuse when I get the key but I don't have any guide to find my room. Room is clean, large and well equipped.
by A verified traveler
Posted 9 Dec 2019
Central to Madrid city within walking distance to main attractions and shopping. Lots of food options nearby and very short walk to Chueca metro. Apartment is super clean and kitchen is well equipped with cooking facilities. Love the customer service given right after booking - from keeping us updated with simple check-in/out info to quick response to our queries! Highly recommended for staying here.
