Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
When we checked in we weren’t told that the rooms we were given had accessible bathrooms which is not what we booked. So we had to go back to receptions and get allocated a new room. I was grateful to get one room upgraded but it would have been better if staff shared what they were allocating upfront. Changing rooms wasn’t convenient.
If you want to be out at night, this hotel is located a bit further away from the riverside restaurants and we were told that it wasn’t safe to walk back at night.
Comment from Hotel Management
2 May 2024 by Rydges Latimer , Hotel Management
Dear Aradhna,Thank you for taking the time to share your feedback on your recent stay with us. We apologize for the inconvenience regarding the room allocation and the lack of upfront communication. Your feedback has been duly noted, and we are committed to improving our processes.Regarding our location, we are situated approximately 900 meters away, which equates to a 15-minute walk through the city. While many of our guests find our location very convenient, we understand that this may not have been the case for you.In terms of safety concerns, we have not had any incidents reported around our hotel. However, we will review safety information to offer better guidance in the future.Your input is highly valued, and we hope to have the opportunity to welcome you back for a more satisfying experience.Kind Regards,Rydges Latimer
by A verified traveler
Posted 22 Apr 2024
All good, safe didn’t work, everything was nice
Comment from Hotel Management
2 May 2024 by Rydges Latimer , Hotel Management
Kia Ora Kay,Thank you for your feedback! We're glad to hear that overall, you had a pleasant experience with us. We apologize for the inconvenience with the safe and assure you that we'll promptly address this issue. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Kind Regards,Rydges Latimer
by A verified traveler
Posted 19 Apr 2024
The quality and natural scent of shampoo, conditioner, and shower gel are very good.
Comment from Hotel Management
2 May 2024 by Rydges Latimer , Hotel Management
Kia Ora Li Ling,Thanks for the positive feedback on our product, and we're glad that you enjoyed them. Looking forward to welcoming you back soon!Kind Regards,Rydges Latimer
by A verified traveler
Posted 14 Apr 2024
Hospitality was outstanding
Comment from Hotel Management
2 May 2024 by Rydges Latimer , Hotel Management
Kia Ora Ronald,Thank you for your wonderful feedback! We're thrilled to hear that you found our hospitality exceptional. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future.Kind Regards,Rydges Latimer
by A verified traveler from Sutherland
Posted 10 Apr 2024
Close to everything. Staff were lovely
Comment from Hotel Management
12 Apr 2024 by Rydges Latimer , Hotel Management
Kia Ora Elizabeth,Thank you for your positive feedback! We're delighted to hear you found our hotel conveniently located and our staff friendly. We hope to welcome you back soon!Kind Regards,Rydges Latimer
by A verified traveler
Posted 6 Apr 2024
awesome stay, friendly staff, very clean, felt like royality, had an awesome experience would recommend to friends.
Comment from Hotel Management
12 Apr 2024 by Rydges Latimer , Hotel Management
Kia Ora Jennifer,We're thrilled you had an amazing stay! Your compliments on our staff, cleanliness, and the royal treatment mean a lot. We'd be honored to host you again and would love to welcome your friends too!Kind Regards,Rydges Latimer
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 May 2024 by Rydges Latimer , Hotel Management
Kia Ora C,Thanks for the 5 star review! We're thrilled you had a fantastic experience. Looking forward to hosting you again soon!Kind Regards,Rydges Latimer
by A verified traveler
Posted 4 Mar 2024
Room was really well appointed, extremely clean and updated. The bed was also excellent. Property was within walking distance of many restaurants and bars and shops, and the steakhouse on property was fantastic.
Comment from Hotel Management
6 Mar 2024 by Rydges Latimer , Hotel Management
Kia Ora Jane,Thank you for your kind words! We're thrilled that you had such a fantastic experience with us. We can't wait to welcome you back for another memorable stay.Kind regards,Rydges Latimer
by A verified traveler
Posted 1 Mar 2024
Great restaurant
Comment from Hotel Management
16 Mar 2024 by Rydges Latimer , Hotel Management
Kia Ora Colin,Thank you for the glowing 5-star review! We're thrilled that you enjoyed our restaurant and look forward to your next visit.Rydges Latimer
by A verified traveler
Posted 26 Feb 2024
The hotel is very well located in a peaceful residential neighborhood across a nice park and close to the town center where the activities happen. At check in we made a request to remain in the same room for our 2 night stay ( we booked one night and the tour company had booked the other with a slightly upgrade) and they say sure and assigned us to a room but as we were touring town the next day I got a call to come back to empty our room. Luckily for them we were not yet that far and we came back to comply. For all this inconvenience we got upon request for it, two vouchers for a house beer or wine ($8 each) which were not accepted readily at the restaurant even when we had spend a lot on the meal and not a very pleasant server. Other then that it was an ok stay.
Comment from Hotel Management
27 Feb 2024 by Rydges Latimer , Hotel Management
Kia Alba Marina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our hotel's excellent location in a peaceful residential neighborhood, close to the town center and overlooking a beautiful park.We sincerely apologize for the inconvenience you experienced with regards to your room assignment during your two-night stay. It's regrettable that despite our initial confirmation, you were asked to relocate the next day. We understand the disruption this caused to your plans, and we apologize for any inconvenience it may have caused.Regarding the vouchers provided as a gesture of goodwill for the inconvenience, we're truly sorry to learn that they were not readily accepted at our restaurant. This is certainly not the level of service we aim to provide, and we will address this issue with our restaurant team to ensure that such situations do not occur in the future.We appreciate your constructive feedback and assure you that we take it seriously as we continually strive to improve our services. We hope that despite these inconveniences, you were still able to enjoy your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to welcome you again and provide you with an even better experience.Thank you for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Kind Regards,Rydges Latimer
