Ratings based on 151 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sydney
Posted 28 Feb 2020 on Wotif
I liked breakfast being served to the room. I didn't like the mould on the bread.
They apologised for the mould and went ahead and charged full tariff for the breakfast on check-out. (e.g. several thousand baht plus 1Baht)
Nice staff but very ........provincial.
Comment from Hotel Management
29 Feb 2020 by The Residence Team , Hotel Management
Dear Value guest,
firstly, please keep thank your for your kind choosing us as your choice of accommodation in Phuket, and very please keep our deep apologize for big problem happen on your breakfast time.we will
Increase tightness recheck with kitchen team to be avoid this happen and again.
by A verified traveler
Posted 8 Nov 2019
I loved the pool right outside the room! Felt like such luxury and its always fun to have a midnight swim :)
Comment from Hotel Management
15 Nov 2019 by NIng, Hotel Management
Thank you very much for your kind recent stay with us.
we very most grateful that you have wonderful to stay with us. All of us looking forward to welcoming you back again.
Best regards,
by A verified traveler
Posted 13 Oct 2019
Staff are great and the privacy this propert gives you. Reception staff are always so helpful.
Comment from Hotel Management
23 Oct 2019 by NIng, Hotel Management
we very mos thank you for you kind recent stay with us and very very most thankful for your kind gave us good comment ,
All of us looking forward to service you again.
with best regards,
The Residence team
by A verified traveler
Posted 23 Jun 2019
Very private and secure. Quiet and relaxing. Housekeeping ok.
Comment from Hotel Management
29 Jun 2019 by NIng, Hotel Management
Warmest greetings from The Residence Resort and Spa Retreat!
Thank you for your recent stay with us at The Residence Resort and Spa Retreat. We appreciate great guests like you and sincerely hope you had a pleasant stay.
We are looking forward to your next visit and wish you the best in your business and personal endeavors.
with best regards,
by A verified traveler
Posted 4 Jun 2019 on Hotels
Amazing stay from arrival to departure. Cannot recommend this accommodation enough.
Comment from Hotel Management
29 Jun 2019 by NIng, Hotel Management
Warmest greetings from The Residence Resort and Spa Retreat!
Thank you for your recent stay with us at The Residence Resort and Spa Retreat. We appreciate great guests like you and sincerely hope you had a pleasant stay.
We are looking forward to your next visit and wish you the best in your business and personal endeavors.
with best regards,
by A verified traveler
Posted 21 Feb 2019
It is a nice and quiet place, easy to go to another town
Comment from Hotel Management
15 Mar 2019 by NIng , Hotel Management
Thank you very much for your spend lovely time with us.
we hope you get a wonderful stay and all of us looking forward to welcoming you back again.
by A verified traveler
Posted 10 Feb 2019
I liked the apartment big open and with ovn swimmingpool. I did not like that the kitchen did not know how to make a simple american cup of coffee. I tried 5 times to get coffee from them. But they had no ideer on how to make a simple cup. Food was simple mostly cold on arrival to my room.
by A verified traveler
Posted 7 Feb 2019
by A verified traveler
Posted 2 Nov 2018
We stayed at the Residence Retreat and spa villias for the last 7 days.What a tranquill place to stay, the rooms where very clean and tidy, our pool villa had an amazing homey feel. The staff are all welcoming and friendly towards us.Great service at every request.The breakfast was very filling , it was a good idea to book breakfast included with the plung pool offer, it was ideal having that daily swim as it gets very hot.Close to the main back beaches , only a short walk or scooter drive.
Will go back and stay there again...highly recommend it.
Comment from Hotel Management
1 Dec 2018 by NIng , Hotel Management
Dear Anonymous,
Greeting from The Residence resort and spa retreat,
firstly, we are very pleased to thank you for your kind recent stay with us and all of us very pleased thank you so much for your kind good review we will keep maintain good service and looking forward to welcoming you back again.
with best regards,
NIng
by A verified traveler
The Residence Resort and spa
Posted 24 Oct 2018 on HotelsGreat place to stay, nice and quite. Very friendly people. Over all an excellent place and I will definitely come back. Few things they can improve are, signs showing where what number villas are, refill the toiletries on daily basi, some street lights within the compound, just a bit more attention to finishing, one of the screw in the hardwood floor in the bed room was lose.
Overall great please and I'm looking forward to coming back here soon.
Comment from Hotel Management
31 Oct 2018 by NIng , Hotel Management
Dear Waqas,
Greeting from The Residence resort and spa retreat,
we very most thank you for your kind good review us and Thank you very much for your suggestion. We are always keen to listen to our customers and to receive their feedback. This is the best way to improve our resort and services and maintain our client’s satisfaction.
Thank you once again for your recent stay with us. All of our team looking forward to welcoming you back as soon.
with best regards,
The Residence resort pool villa team
