Ratings based on 70 Verified Reviews
2.3 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
I normally stay here the updated theblock systen and paint but the rooms are severly outdated and just in horrible condition. My latest stay was horrible the room was infested with roaches and it was bad. I will not be returning to this hotel!!
Comment from Hotel Management
4 Jun 2024 by Eva, Hotel Management
Sincere apologies, Brandy! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Eva
by A verified traveler
Posted 29 Apr 2024
Very substandard condition both exterior & interior. Major renovation essential.
Comment from Hotel Management
2 Jun 2024 by Lisa, Hotel Management
Hi, Walt! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler
Posted 22 Apr 2024
Room not ready at 3pm check-in. Toilet handle broken. No towels or washcloths. No glasses. No towel racks. Curtains coming off rods. Paid for 2 nights; left after first night. No one at counter when key turned in. We should be reimbursed for second night. Will not recommend.
Comment from Hotel Management
20 May 2024 by Noah, Hotel Management
Hi, Marcia! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah
by A verified traveler from Chocowinity
Posted 21 Apr 2024
Comment from Hotel Management
2 Jun 2024 by Lisa, Hotel Management
Hi, Michelle! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 25 Mar 2024
The room when entered smelled strongly of bleach, there was holes in the wall where the toilet paper holder should have been and no toilet paper in the bathroom at all. When i called what is supposed to be 24/7 service desk nobody answered. The ceiling had what looked like a mold spot on it right by the window and there was stuff in the room from previous guests. Highly dissatisfied.......
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
Sorry for the trouble caused, Brandy! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa
by A verified traveler
Uneasy Stay
Posted 3 Mar 2024 on HotelsThe room I was in this time, was a little bit better than the last trip. Only issue I had was when I entered the room, I didnt have no wash cloths so I could shower. There was no phone in the room, the wifi didn't work, even though the lady up from gave me a password for it. The lady at the front desk, tried to charge me $5 for the room key, which is not stated on the advertisement. I understand keys don't get returned like they should and you have to do something about it, but don't charge someone for the key at first, if they don't return it after there stay, then deduct it off of there bank card when they leave. There were cigarette burn holes in my blanket and sheets that where on the bed I was in, even though it was suppose to be a Non-Smoking room. The second night I stayed I had to go recharge my room key, because it wouldnt let me in the room, which I understand if you put it near your phone it will loose its command, but the key was in my wallet in my back pocket, and my phone was in my front pocket.
Other than that everything else was fine.
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
Hi, Kevin! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
Hi, Guest! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
We are sorry to disappoint you, Jacky! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa
by A verified traveler
Unclean
Posted 18 Feb 2024 on HotelsService was okay, just didnt have no cups or ice buckets. The beds weren't made like they usually make em. It looked as if the hotels room service attendants didnt clean the room probably. I scooted the microwave over and they're was crumbs from the last person that stayed. Towels and was cloths werent where they should be.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Kevin! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A verified traveler
Posted 12 Feb 2024 on Hotels
The room was very clean and the bed was comfortable the only issue is the sink in bathroom had a leak so the floor kept getting wet all in all I’ll stay there again
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Kelly! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
