Ratings based on 982 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
The smoking room can be better for such fine five star hotel
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear,GuestThank you very much for your invaluable comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 20 Apr 2024
Great view amazing service lovely good
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear, GuestThank you very much for your invaluable comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 19 Apr 2024
Our second stay in one year; really appreciate the staff and amenities. Concierge would be better if more pro avtive. Excelent choice for a Tokyo’s staying.
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear, GuestWe sincerely thank you for staying with us at our hotel and for providing such valuable feedback. We are deeply grateful for your comments, and we will continue to strive to create a hotel experience that meets your satisfaction. Our staff is dedicated to improving, and we look forward to serving you again. We kindly ask for your continued patronage and support. Thank you very much.
by A verified traveler
Posted 17 Apr 2024
we had a good stay
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear, GuestThank you very much for your invaluable comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 12 Apr 2024
Very nice
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear, GuestThank you very much for your invaluable comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 12 Apr 2024
Excellent service nothing was too much. Went above and beyond, only negative it was not very walkable to some of the busier parts of Tokyo.
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear, GuestWe sincerely thank you for staying with us at our hotel and for providing such valuable feedback. We are deeply grateful for your comments, and we will continue to strive to create a hotel experience that meets your satisfaction. Our staff is dedicated to improving, and we look forward to serving you again. We kindly ask for your continued patronage and support. Thank you very much.
by A verified traveler
Posted 11 Apr 2024
Great service
Comment from Hotel Management
27 Apr 2024 by Managemant, Hotel Management
Dear,GuestThank you very much for your invaluable comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler from Chino Hills
Posted 4 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Great hotel next to the prime minister’s house and other government buildings. Good views from rooms, which are all in mostly high floors. Very comfortable beds, very new, great bathroom. Shower in our room had window with a view as well. Minibar was well stocked. Japanese restaurant was quite good, though not amazing. But price was appropriate. Breakfast offering was really good too. Both Japanese and buffet options.
Comment from Hotel Management
2 Apr 2024 by The Capitol Hotel Tokyu, Hotel Management
Dear, GuestThank you very much for staying with us at The Capitol Hotel Tokyu the other day. We sincerely appreciate your valuable feedback and are grateful for your patronage.Management
