Ratings based on 247 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 29 Jan 2023
Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.
by A verified traveler from Singapore
Posted 17 Feb 2020
Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room
by A verified traveler
Posted 13 Feb 2020 on Hotels
by A verified traveler from Singapore
Posted 19 Dec 2019
Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!
by A verified traveler
Posted 13 Dec 2019 on Hotels
Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads
by A verified traveler
Perfect place in fall!
Posted 23 Oct 2019 on HotelsA most beautiful view from outside onsen to the lake and the mountain.
Colorfull scenery, very impressive indeed.
There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night!
The dinner was served in our room. We do not like so much eating in our bedroom.
by A verified traveler
Posted 15 Oct 2019 on Hotels
An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!
by A verified traveler
Posted 19 Feb 2019 on Hotels
by A verified traveler from HONG KONG SAR
Posted 9 Jan 2019
We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.
