Ratings based on 277 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Beautiful setting. There was never anyone at the desk. Deer smell in the bathroom. Dirty coffee cups in the room.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello patricia,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with the relevant departments for their review and improvement. Please feel free to contact our management team to discuss your experience further.
by A verified traveler
Posted 11 Jun 2024
The property is old but the room was clean. The hall ways were disgusting and stairs were filthy.
The front desk to check in had bullet proof glass with a small slot under to hand things.
I did not feel safe at this location.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello leonard, We appreciate you sharing your feedback with us. We take all guest concerns seriously to ensure a positive stay. Your safety and comfort are our top priorities, and we have specific security measures in place for the protection of our guests and staff. Thank you for staying with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 10 Jun 2024
Advertised as a king bed, it wasn't.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Wayne,We appreciate your feedback regarding the bed size. We suggest reaching out to our management team for further assistance with this matter. Thank you for sharing your experience with us.
by A verified traveler from Waukee
Posted 6 Jun 2024
Quiet location and very friendly staff.
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Jessica,We're delighted to hear you enjoyed our quiet location and experienced friendly service from our staff. Your feedback is greatly appreciated.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Teran,We're thrilled to hear you had a positive experience at our hotel! We appreciate your rating and look forward to welcoming you back soon.
by A verified traveler
Posted 27 May 2024
The rooms were clean and the beds were very comfortable. Our room (202) did not have a smoke detector and the interior door guard was missing on our room door.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Sarah,Thank you for sharing your feedback with us. We are pleased to hear that you found the rooms clean and comfortable during your stay. We appreciate you bringing to our attention the issues with the smoke detector and interior door guard in room 202. Your comments will be passed along to the relevant departments for further review and improvement measures.
by A verified traveler
Posted 19 May 2024
This property was in complete disrepair. The outside was dirty, the stucco was falling off, and you could clearly see where the top and bottom floor met due to large cracks. The front lobby was tiny, disorganized and filthy. I asked to see our room prior to checking in and was denied and told we'd be happy. After checking in, we went up to our second-floor room. Several of the doors to the rooms had large gaps around them including our room. Our room had the security lock busted clear off and there were keyhole accesses from outside the room. The air conditioner had fallen partially out of the wall and you could see clear through to the outside. We said we did not feel safe staying there and were refused a refund on our two-night stay. They told me to contact expedia, which i did, and was told there is nothing they could do as we were beyond the cancellation time. I was offered a $25 coupon by expedia. Totally unacceptable.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Tera, We apologize for any inconvenience you experienced during your stay with us. We take all guest feedback seriously and will address your concerns with our team. For any refund inquiries, please reach out to our management team directly. Your feedback is valuable to us as we strive to provide exceptional service to all our guests.
by A verified traveler
Posted 10 May 2024
The motel was very clean and staff worked hard to accomodate with friendly and prompt service
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Sandra,We appreciate you sharing your positive experience with us. Our team takes pride in maintaining a clean environment and providing excellent service to all our guests. Your feedback motivates us to continue delivering exceptional hospitality. Thank you for choosing to stay with us and we hope to welcome you back in the future.
by A verified traveler
Posted 8 May 2024
Staff was friendly on the phone, and in person.
Room was quiet, clean and decor appeared newer. Parking was very convenient.
The only downside was the $100.00 deposit required to stay there. Also, either the wall soap dispenser was almost empty, or it was just not easy to use. Tried the shower dispenser, had the same luck. Sorry, not a fan of the wall dispensers!
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Kathy, We appreciate your feedback on our friendly staff, room cleanliness, and convenient parking. We apologize for any inconvenience caused by the deposit policy. Your comments on the soap dispensers have been noted, and we will share your input with our team for future improvements. Thank you for sharing your experience with us.
by A verified traveler
Posted 29 Apr 2024
The gentleman who checked me in was very friendly. When I got to the room, the TV was not working/not receiving a cable signal. When I moved the night stand out to access the power outlet, there were candy wrappers behind it. The bottom inch or so of the refrigerator was rusty. The chair at the desk was quite dirty and all the furniture was beat up.
The bathroom was clean and the bed was pretty comfortable. It was very quiet. I did not hear other guests. I had to leave early in the morning, so I did not get to try the breakfast.
Overall, it wasn't terrible for the price I paid.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello James, We appreciate your feedback and are pleased to know you found our staff friendly and enjoyed the quiet environment. We regret any inconvenience with the TV signal and cleanliness issues encountered. Thank you for mentioning the clean bathroom and comfortable bed. Please feel free to contact management directly for any further assistance.
