Ratings based on 987 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chino Hills
Posted 18 Jun 2024
My family was very disappointed in our stay. The keys stopped working on our room once a day and constantly had to be asked to be reset. The staff barely confirmed it was our room before giving a new key. The room/hotel conditions were barely acceptable, not taken care of over time. The pillows were 1/2 inch thick, the toilet and chair were broken. The side door to the hotel didn't take a card one time in a week. I asked for extra pillows, blanket for my son, roll away bed or towels and all were denied because they didn't have enough. Tons of vagrants around the property. One drugged out looking dude hung around the outside with a clown mask and no one did anything about it. Freaked out my kid. Not a good experience.
Comment from Hotel Management
19 Jun 2024 by Hotel Management , Hotel Management
Dear Julie, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
by A verified traveler from Clovis
Posted 16 Jun 2024
Hotel needs upgrades .
Comment from Hotel Management
18 Jun 2024 by Hotel management, Hotel Management
Dear Syda, Thank you for your feedback. We appreciate your honest input and understand your concerns regarding the need for upgrades. Please know that we are committed to improving our facilities to enhance our guest's experience. Your comments will be taken into consideration. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
by A verified traveler from Bakersfield
Posted 14 Jun 2024
The hotel claims to have breakfast. In fact, it was a snack bar only!
We asked for plates and silverware, the staff told me that she could not find the knives?!
by A verified traveler
Posted 1 Jun 2024
Uncomfortable beds, pillows, and overall experience.
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Jesse, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a cozy stay and a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
The staff is amazing, and very helpful, especially Jordan and Evan. They do everything to accommodate the customer and extremely helpful.
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Cecilia, Thank you for choosing Extended Stay America and sharing your experience. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Jordan and Evan; we appreciate your mentioning them by name. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
Staff was very courteous and accommodating. Room was clean and comfortable. Great value.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 10 May 2024
Stay was wonderful, staff were friendly and sincerely accommodating and went out of their way to assist me. The location was ideal for shopping and dining. Easy access to freeway and to my events. Studio, full kitchen setup was a very welcome surprise. Room very neat and clean. Thank you.
I look forward to another stay.
by A verified traveler
Posted 6 May 2024
The manager Jordan went out of his way and was so helpful, so was Evan at the front desk very clean and quiet and safe. Will come back again.
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Dear cecilia, Thank you for sharing such a glowing review about your stay with us at Extended Stay America. We're thrilled to read that Jordan and Evan provided exceptional service during your stay! Providing helpful and attentive service is our priority, and we're delighted that they went above and beyond to ensure you had a pleasant experience. We're also glad to know that you found the hotel to be clean, quiet, and safe. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
