Ratings based on 40 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
High quality stay on The Ridgeway
Posted 29 Feb 2024 on HotelsNewly renovated and very up to date. Breakfast perfect choices. Bit daunting by self check in but no issues. Only downsides were the walk from The Ridgeway down a busy road (hotel can’t help that!), and that there was no food in the evening (but crockery provided if takeaway ordered ( leaflets provided)).
Comment from Hotel Management
1 Mar 2024 by Cherry Tree , Hotel Management
Thank you for your review! You are welcome anytime - please do visit us again!
by A verified traveler
Exceptional B&B
Posted 19 Feb 2024 on HotelsBeautiful B&B, would absolutely recommend. Clean, beautifully decorated, spacious, well cooked locally sourced breakfast. 6 /7 minutes from the motorway. Service is exceptional and friendly. My dad loves to stay at here when visiting family and won’t stay anywhere else .
Comment from Hotel Management
28 Feb 2024 by The Cherry Tree, Hotel Management
Thank you for your very positive feedback! We are so glad your dad enjoys his stays here with us! We look forward to seeing you both again :)The Cherry Tree.
by A verified traveler
Satisfactory but needs a few tweaks
Posted 20 Dec 2023 on HotelsA very clean B&B in Contemporary style. No Reception, but coded key card retrieval to gain entry to rooms. Breakfast was excellent and more than adequate selection for self serve + I had Salmon & Scrabbled eggs off the menu which was delicious.
Only criticism was the cheap mattress - extremely soft and not really suitable for the +50's or those that may have back trouble. Also, no sound proof and I was able to hear every movement in room above me. There was also a potential trip hazard with mats covering a very slippery decking outside in order to access the car park.
by A verified traveler
Good value and worth another visit
Posted 3 Sep 2023 on HotelsThe room and shower were really clean and the decor, fixtures and fittings were of a really high standard with a super comfortable bed and great shower (despite it being shared; we wouldn’t normally stay anywhere without an en-suite but misread the info on Hotels.com so had no choice).
Slightly annoying, the TV is not set up to the right date and time and we had to keep retuning it in but that is a minor issue.
The room was too small for us and felt a bit cramped. Ordering a takeaway one night we had to eat it on the bed which was uncomfortable.
The owner and staff were friendly and helpful despite not being onsite after 4pm but respond quickly to texts/calls.
There was a great choice for breakfast with lots of choice. We must mention the overnight oats - delicious 😋
We would definitely return but next time request a bigger room with an en-suite.
Comment from Hotel Management
5 Oct 2023 by The Cherry Tree., Hotel Management
Thank you for your feedback, we have noted all points made!We look forward to you returning in the future!Best Wishes!
by A verified traveler
Posted 10 Aug 2023 on Hotels
Comment from Hotel Management
12 Aug 2023 by The Cherry Tree, Hotel Management
Thank you, we are glad you enjoyed your stay with us.
by A verified traveler
No privacy
Posted 8 Jul 2023 on HotelsWe were not at all happy with our tiny room and having to share the shower room with total strangers. So we found somewhere else to stay.
Comment from Hotel Management
12 Jul 2023 by Cherry Tree , Hotel Management
You clearly booked based on the lowest priced room with a king sized bed without looking at the website description, photos or virtual tour that is available for each of our rooms.
by A verified traveler
Nice place marred by poor managerial attitude
Posted 4 Jun 2023 on HotelsNice place. We’d mistakenly (our fault) booked two shared bathroom rooms. We asked if they could look at availability of own bathroom rooms. The assistant was trying to be helpful but the Polish lady manager intervened and was dismissive clearly not wanting the trouble such as it was of switching rooms. (We’d not used our existing rooms at all.) it left a sour taste. She was also unhelpful about breakfast times. A shame because all the other staff couldn’t have been nicer.
Comment from Hotel Management
12 Jul 2023 by Cherry Tree , Hotel Management
You booked 2 rooms for you and your colleague with a bath shared only with your colleague (no one else). We understand that you may not have read the room specification fully irrespective of the fact that there is a virtual tour available for each room. For last minute requests for room changes / upgrades we do have trouble accommodating guests into similar priced due to other bookings/availability. You asked for an upgrade but we did not have any similar sized or priced rooms available. We only had a superior room available that was 50 more than the room you had booked. You declined to accept this. At breakfast you wanted a poached egg that unfortunately we do not offer on the menu - despite the fact that there were many other options to choose from. Management have to follow company policy and to date we have only received praise for both management and all our hard working and excellent staff, irrespective of their origins.
by A verified traveler
Posted 31 May 2023 on Hotels
Comment from Hotel Management
1 Jun 2023 by The Cherry Tree. , Hotel Management
Thank you for your feedback.Hope to see you again soon.
by A verified traveler
Stop over on route back to Norfolk
Posted 28 May 2023 on HotelsStopped over to see family for a couple of nights. What an exceptional place to stay. Very friendly and accommodating. Super trendy and well appointed rooms. Would highly recommend, you will not be disappointed. Added bounce dog friendly😄
Comment from Hotel Management
29 May 2023 by The Cherry Tree. , Hotel Management
Thank you! We are so glad you enjoyed your stay!We hope to see you again soon!
by A verified traveler
Posted 22 May 2023 on Hotels
Comment from Hotel Management
23 May 2023 by The Cherry Tree. , Hotel Management
Thank you!
