Ratings based on 251 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Room not clean
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Yumarsy,We value your feedback and apologize for any inconvenience caused during your stay. Rest assured we will address this matter with our housekeeping team to prevent recurrence in the future. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Casey, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns.
by A verified traveler
Posted 27 May 2024
This was the cheapest motel on the island and it showed. When you first arrive, know that the office may be locked, you gotta call them or just get your key out of the box they have right outside the door lol. The room I was assigned smelled strongly & nauseatingly like cigarettes, had dirt on the bed, and a disgusting & unusable fridge. Smelled like straight mold because there was a wet towel, actual spots of mold, and something odd wrapped in foil ?? So gross. Had to switch rooms and the next room was mostly cleaner, had small bugs in the drawer and a beetle in my wash cloth, and you must know you gotta wear shoes!! The floor had my feet covered in black dirt I had to scrub off. Also came home at midnight one night and my room key did not work so I had to call likewhy can’t I get into my room? and the lady said “I saw your room key was going to deactivate today, so we made you a new one and it’s in the key box.” Wasn’t super happy that they didn’t tell me anything when they saw it, like I guess it makes sense why because I switched rooms but there was no communication at all so I had to have this confusing & frustrating ordeal when coming back late at night. This place isn’t totally horrible, probably better for someone who doesn’t have ocd because the bugs and dirt had me unable to relax or sleep, but I just had to share the disappointing facts of my experience this weekend
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Victoria, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 27 May 2024
Quiet area
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Andreus,We appreciate your feedback regarding the quiet area. Guest satisfaction is important to us and we'll address any noise concerns accordingly. Thank you for sharing your experience with us.
by A verified traveler
Posted 19 May 2024
Friendly and helpful check in. Quiet location and a good night's rest.
One hiccup on the cleanliness was random hairs found in the sheets.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Jaime, Thank you for sharing your feedback with us. We appreciate your kind words about our check-in process and peaceful location. Your comments about the cleanliness matter have been noted for our team's awareness and improvement. We hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello sandra,We are pumped to hear that you had an excellent experience during your stay with us! We look forward to welcoming you back soon for another memorable visit.
by A verified traveler
Posted 17 May 2024
Low cost.
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello liqun,We appreciate your feedback on our affordable rates. If you have any further comments or suggestions, please feel free to reach out to us.
by A verified traveler
Posted 15 May 2024
Property needs updating majority of furniture is broken
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Rashell, We appreciate your feedback and will share your comments with our management team for future improvements. Our goal is to provide a comfortable stay for all guests.
by A verified traveler
Posted 20 Apr 2024
The only thing we liked about this place was the fact that the beds were new and clean. Everything else needed updating. The room was mildewy smelling. While it was described as having a kitchenette, there was no table and chairs on which to eat. There were no utensils; usually the basics are provided. While there was nothing in the cabinets there was a sticky film. The bathroom needs an update and it would have been acceptable but the shower was meager as most of the water was coming out of the tub spout. In spite of no refunds available, we left.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Audrey, We appreciate your feedback and are glad you enjoyed the beds. We are constantly working to improve our services and will share your comments with our team. Your input helps us to enhance guest experience. Should you have any further concerns, please don't hesitate to contact our management team for assistance.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Manager, Hotel Management
Hello Ashley, We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly with any further feedback you may have. Your input is valuable to us in our continuous efforts to improve our services.
