Ratings based on 566 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Quiet
Comment from Hotel Management
29 May 2024 by Janet, Hotel Management
Thank you so much for staying with us and we hope you enjoyed your time on the island :-)
by A verified traveler
Posted 27 May 2024
It was made for small people or disabled. Difficulty for tall people. There is no coffee pot or coffee in the room. The coffee shop next door had delicious coffee and pastries but long lines. The pool was refreshing however. The location was convenient.
Comment from Hotel Management
28 May 2024 by Janet, Hotel Management
Hi Joan! Thanks for your review. For sanitation reasons, we no longer have coffee pots in the rooms, but we do have them available upon request. The notice in your gift bag stated all the items available that we keep on hand for our guests. Thank you for choosing to stay with us!
by A verified traveler from Fairfax
Posted 25 May 2024
Comment from Hotel Management
29 May 2024 by Janet, Hotel Management
Thank you so much for staying with us and we hope you enjoyed your time on the island :-)
by A verified traveler
Posted 25 May 2024
Very nice star
Comment from Hotel Management
29 May 2024 by Janet, Hotel Management
Thank you so much for staying with us and we hope you enjoyed your time on the island :-)
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
29 May 2024 by Janet, Hotel Management
Hi Jodi! We are disappointed to see just one star with no explanation. We always look for ways to improve and make things better for our guests, and a detailed explanation would have greatly helped us.
by A verified traveler
Posted 5 May 2024
The room carpet was not vacuumed and dirty. The bathroom floor was dirty. The room needs a complete remodel. We only stayed there as they take dogs, and we ended up coming home a day early and paid for 2 nights. We won't be staying there again.
Comment from Hotel Management
8 May 2024 by Janet, Hotel Management
Holly; We are so sorry to hear about your experience. We assure you that although the rooms are dated and some areas are worn, everything is cleaned and sanitized thoroughly between each stay. We would have appreciated this being brought to our attention immediately so we could have the opportunity to remedy it for you. Even when checking out, your husband said nothing about the disappointment - we would have done everything possible to fix it for you.
by A verified traveler
Posted 3 May 2024
It's a nice older property in a great location. Gotta try the croissants for free breakfast at the coffee shop next door.
Comment from Hotel Management
4 May 2024 by Susan, Hotel Management
Thank you for your nice review! We look forward to having you stay with us again real soon!
by A verified traveler
Posted 6 Apr 2024
Unfortunately we arrived and two hours later discovered a bedbug. They were really kind and helpful at the front desk and we got a refund. But our belongings were in that room for 2 hours! Decided to drive home at 10pm (4.5 hours back home) and spend a Saturday cleaning our baggages and my car. Who knows if one hitched a ride back home....what a shame. But like I said, they were completely helpful and understanding.
Comment from Hotel Management
7 Apr 2024 by Brenden, Hotel Management
Hi Aliana,We are so sorry that you had a bad experience during your stay with us. We immediately address these issues with a licensed professional as soon as we become aware of these types of issues. Thank you again and we look forward to seeing you again in the future.
by A verified traveler
Posted 31 Mar 2024
Staff were very pleasant and accommodating for anything we needed. Highly recommend. Thanks for a great week away.
Comment from Hotel Management
31 Mar 2024 by Brenden, Hotel Management
Kylee, Thanks so much for your positive review and we were so happy you chose to stay with us :-)
by A verified traveler
Posted 29 Mar 2024
I liked the office left key for us as we arrived late & we could bring our sisters dog. I wasn’t happy that I booked room for 3 people & there was only 2 towels .
Comment from Hotel Management
29 Mar 2024 by Brenden, Hotel Management
Hi Sherrie,We are so sorry that we didn't have an additional towel in the room. We will work with housekeeping to make sure that doesnt happen again :-)
