Ratings based on 736 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Good: Great for kids, decent food, mostly well kept grounds, comfortable rooms
Bad: Noisy at night, particularly on Friday night when the party happens. Pools aren't heated like advertised. Food was good but not great if you don't eat meat. Nothing else to do in the area.
by A verified traveler
Posted 10 Apr 2024
Really nice facilities, well maintained, food and drinks were good, excellent service and easy access to the beach.
Comment from Hotel Management
17 Apr 2024 by Online Reputation Manager, Hotel Management
Dear Juan,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu ChiclanaOnline Reputation Manager
by A verified traveler
Posted 8 Apr 2024
Fantastic property - if it's sunny! Sadly, we had 4 days of torrential rain for the 4 days we were visiting and there was very little to do.
We had a 23 month old toddler with us and he wasn't allowed to use the soft play or use any of the toys in the kids club as the minimum age is 2. They then agreed that we could have 15 minutes at 10am in the soft play as there was literally nothing at all to do with him.
There's very limited seating in the main bar so everyone spilled into the reception area before they opened the nightclub for somewhere for people to sit. Sadly, there wasn't any entertainment so we spent a lot of time in the room trying to keep our son occupied. It's such a shame as when the sun is out, im sure this is the perfect place.
by A verified traveler
Posted 5 Jul 2023 on Hotels
by A verified traveler
Posted 5 Jun 2023
Great atmoshphere, happy environment. Good clean property.
Food options were good and plenty of facilities/entertainment. Also the beach was excellent and very close.
Comment from Hotel Management
7 Jun 2023 by Riu Chiclana Online Reputation Manager, Hotel Management
Dear Alexander,Thank you very much for your outstanding feedback, it is great to learn you had a nice stay.We will continue to work in order to make our guests’ stay as memorable as possible.Thank you for being our guest, Alexander.We look forward to hosting you again!Warmest Greetings!Hotel Riu ChiclanaOnline Reputation Manager
by A verified traveler
Posted 16 May 2023
Property was great!! Only downside was the food at dinner. Not great and not a ton of options.
Comment from Hotel Management
17 May 2023 by Riu Chiclana Online Reputation Manager, Hotel Management
Dear Jenna,It is so rewarding to read your outstanding evaluation.Nevertheless, we are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food included in it. We regret to read that we did not fulfil your expectations with our offer, as we always try to offer a wide variation variety in order to cater to every guests taste. We will forward your feedback to our Food & Beverage manager.We count ourselves lucky for our lovely guests and we hope you will visit us again.Kindest Regards,Hotel Riu ChiclanaOnline Reputation Manager
by A verified traveler
Posted 9 May 2023 on Hotels
by A verified traveler
Posted 30 Apr 2023 on Hotels
Lovely rooms, excellent food, we will continue to go for sure.
Comment from Hotel Management
3 May 2023 by Riu Chiclana Online Reputation Manager, Hotel Management
Dear Jason,We are constantly working to improve our services and reading your outstanding feedback makes every effort worthwhile.It is always a pleasure to learn that our much cared guests had a wonderful holiday.Thank you very much for choosing us!wishing to see you again, Jason.Kindest wishes!Hotel Riu ChiclanaOnline Reputation Manager
by A verified traveler
Posted 10 Apr 2023 on Hotels
by A verified traveler
Posted 7 Oct 2022
I really enjoyed my stay. Nice property, staff is extremely friendly. Food was also really good!
