Ratings based on 202 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid the breakfast room!
Posted 3 Jan 2022 on HotelsThe reception staff and cleaning staff were great. However, a staff member working in the breakfast room was extremely rude, noisy and so unpleasant that she ruined my stay. Furthermore, the breakfast was uninteresting, cold and left exposed (no wrappings or coverings). Guests are crammed into a small breakfast room - after being made to wait for a long time. Guets were using the same tongs to choose sausages, eggs and coleslaw. Plastic gloves and masks are to be worn (rightly so), but there is no social distancing. A woman working there informed me that my mask wasn’t high enough over my mouth in a voice loud enough for all diners to hear. It was being worn correctly. As the only non-Japanese in the room, I felt singled out and I found her conduct was unprofessional. The tray I was given was sticky and unclean. I opted for a coffee and ate outside the hotel after checking out early.
by A verified traveler
Posted 23 Aug 2019 on Hotels
by A verified traveler from また
Posted 2 Aug 2019 on Hotels
I didn’t ext brea breakfast. But they prepared.
by A verified traveler
Posted 25 May 2019
by A verified traveler
Bad attitude front desk service
Posted 2 Jan 2017Very rude speaking front desk older two ladies. Very bossy and sassy. Kept bothering about leaving the room key when leaving hotel but every time came back had to wait in line to receive room key. Kept bothering about cleaning room even though we hung the do not disturb sign up. So finally just let them clean and under the beds were super dusty and dirty anyways like no one even cleaned the room. And I'm saying this even though I lived in Chichibu for 7 years and love the town and it's people.
Recommended
for Everyoneby A verified traveler
Furnishing is slightly dated
Posted 16 Jul 2016The room and bed is comfortable. However the furnishing is slightly dated, the carpet is newer compared to the furnishings.
by Wai Man from Hong Kong
Nice hotel for everyone who visit Chichibu
Posted 16 Dec 2015 on HotelsSpacious room, very kindly services, good quality in buffet breakfast with very resonable room charge. Location is quite
near the train station.
by A verified traveler
Posted 7 Apr 2024
スタッフの方々は素敵な対応をしていただきました。
建物が古いのでしょうがない面もありますが、ユニットの換気扇の振動がドアに届き、ビビリ音がずっとするのでドアを閉めることが出来なかった。
また、隣の部屋の話し声がめちゃくちゃ聞こえてくる！
by A verified traveler
Posted 27 Mar 2024
まっ、いいんじゃない
by A verified traveler
Posted 25 Mar 2024
