Ratings based on 435 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
I would stay here again. Front desk customer service in the evening was excellent.
by A verified traveler
Posted 23 Jan 2024
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Vitaliy, Thank you for the outstanding 10/10 rating! We're delighted you had a fantastic stay. Come back soon!
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Megan, Thank you for the perfect 10/10 rating! We're thrilled you enjoyed your stay. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 30 Dec 2023
We had a wonderful time at the hotel. Nice and clean. Very quiet. We really enjoyed staying in the place. Thanks!!
Comment from Hotel Management
22 Jan 2024 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Heewon, Dear [Guest's Name],Thank you for your kind words! We're delighted to hear that you had a wonderful time at our hotel and enjoyed the clean, quiet environment. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
22 Jan 2024 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Pam, Thank you for choosing to stay with us, and for taking the time to leave a 5/5 review! We're delighted to hear that you had a positive experience during your visit.Our team is dedicated to providing exceptional service and ensuring a comfortable stay for our guests. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future. Safe travels!
by A verified traveler
Wow!
Posted 2 Dec 2023 on HotelsChecked in about 4:30 on 11/26 and front desk lady was super kind and pleasant! Hotel was very clean, no complaints.
Comment from Hotel Management
22 Jan 2024 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Kolby, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a pleasant check-in around 4:30 on 11/26 and that our front desk lady provided you with excellent service. It's great to know that you found the hotel very clean, and we appreciate your kind words.Our team works hard to create a welcoming and clean environment for our guests, and it's rewarding to see that reflected in your feedback. If you ever have the opportunity to visit us again, we look forward to providing you with another enjoyable stay.If there's anything specific you loved about your time with us or if you have any suggestions for improvement, please feel free to share. We value your feedback and hope to have the pleasure of hosting you again in the future.Safe travels!
by A verified traveler
Posted 23 Oct 2023
We have been staying at this hotel for the past 4 years. It’s a great hotel - clean, easy parking, restaurants, good breakfast and near from O’Hare Airport. Meets all customer needs.
Comment from Hotel Management
3 Nov 2023 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Ajit, Thank you for your loyalty and for choosing to stay with us for the past four years! We truly appreciate your continued support.We're delighted to hear that you find our hotel to be great, clean, and convenient. It's fantastic that we've been able to meet all your needs, from easy parking to a good breakfast and proximity to O'Hare Airport. Your feedback is invaluable to us, and we look forward to providing you with the same excellent service and quality during your future visits.If there's anything more we can do to make your stays even better, please don't hesitate to let us know. Thanks again for being a valued guest!
by A verified traveler
Posted 22 Oct 2023
We recently had a four night stay for a funeral. It was nice to come and go as we needed to and not be bothered by the staff when we chose not to be. Check in was easy. Staff was friendly. Breakfast was average. It was an average room but nice to have the extra's of the fridge and microwave for the extra stay. We would stay again when we visit.
Comment from Hotel Management
3 Nov 2023 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Dana, We appreciate you taking the time to leave a review and for choosing to stay with us during such a sensitive time. Our heartfelt condolences for your loss.We're glad to hear that our staff was friendly, and you found the check-in process easy. It's also great to know that you appreciated the convenience of having a fridge and microwave in your room for an extended stay.Your feedback regarding breakfast is noted, and we'll certainly work on enhancing that aspect. We're pleased to hear that you would consider staying with us again when you visit. We look forward to serving you in the future, and if there are any specific improvements you'd like to suggest, please feel free to share. Thank you for your review.
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by TownePlace Suites by Marriott Chicago Schaumburg, Hotel Management
Thank you so much for the perfect 10/10 review! We're thrilled to hear that you had such an exceptional experience during your stay.
