Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Very friendly, helpful staff.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Janet, the team members at The Westin Chicago North Shore are delighted to know you found them friendly and helpful. We look forward to your next stay!
by A verified traveler
Posted 1 Jun 2024
Wish the lighting in the bathroom was better but everything else was excellent!
Comment from Hotel Management
2 Jun 2024 by Cristina, Hotel Management
Thank you so much for staying with us. We are glad you enjoyed your stay and looking forward to seeing you again!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Cristina, Hotel Management
Thank you so much for staying with us and sharing your review. We are glad you enjoyed your stay here at the Westin and looking forward to seeing you again whenever your travels bring you back to Wheeling. Have a great evening!
by A verified traveler
Posted 20 May 2024
Property smelled great. Bedroom was super clean & we had what we needed. Staff was super friendly and helpful.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Alejandra, thank you for sharing your wonderful experience at The Westin Chicago North Shore. Delighted to hear you enjoyed our fresh ambiance, spotless rooms, and our helpful team members. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
We appreciate your lovely rating, Jessica!The satisfaction of our guests is important to us so we can't wait to see you back again at The Westin Chicago North Shore soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Rabah!We strive to make all of our guests feel welcome and relaxed during their time at The Westin Chicago North Shore! We can't wait to see you again soon.
by A verified traveler from Rogers
Posted 2 May 2024
Condition of my room - 1313 - non working light in shower, worn wood around refrigerator framing, Overall it needs an update and the front desk Manager needs more training on smiling and offering an exceptional experience vs a robotic and ‘care less attitude’
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Ruth, we regret to hear that your stay was less than ideal. We're dedicated to maintaining our facilities in top condition, and your feedback about certain in-room features is noted. Regarding your interaction at the front desk, we strive to provide a welcoming and engaging service, and it's disappointing to hear your experience didn't reflect that. We'll certainly share your observations with our team members to ensure enhancements are made. Thank you for bringing these matters to our attention - your input is valuable to us.
by A verified traveler
Posted 25 Apr 2024
The place is beautiful really love this place would recommend the view is spectacular such a nice place the service was excellent the breakfast was delicious
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Silvia, it's uplifting to hear that you enjoyed your time at The Westin Chicago North Shore. The team takes pride in delivering excellent service and a delightful breakfast. It's especially nice to hear you loved the beautiful surroundings and spectacular views. Your recommendation is truly appreciated. We're looking forward to your next visit.
by A verified traveler from Aurora
Posted 24 Apr 2024
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Divine, thank you for sharing your rating following your stay. It's clear there are ways we can impress you more, and please know your feedback is essential to ongoing improvements. We hope to have another opportunity to provide you with a more enjoyable visit.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Diane, thank you for choosing The Westin Chicago North Shore and providing a top rating! We're thrilled to see that you enjoyed your time with us and hope to have the pleasure to welcome you back soon. Safe travels!
