Ratings based on 560 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Close to Guaranteed Rate field, water taxi and parking made it a great stay. Staff was friendly and helpful. Breakfast was okay.
Only minor issue was air conditioner on room was loud. Would stay there again.
by A verified traveler
Posted 26 May 2024
Staff went above and beyond to make our stay wonderful! I would recommend staying here to anyone visiting the area!
Comment from Hotel Management
26 May 2024 by Kevin W., GSM, Hotel Management
Dear Kaleb,Thank you so much for the wonderful review! We greatly appreciate your kind words. Our team works hard to create a memorable experience for all our guests. Thank you for such great feedback and we look forward to having you with us again soon!Sincerely,Kevin W., Guest Services Manager
by A verified traveler
Posted 25 May 2024
A nice piece of property with all of the convenience expected in a 5 star hotel. Looking forward to seeing your prime location and taking in the cultural differences between 2 national cultures. Hope that my experience is met.
Comment from Hotel Management
26 May 2024 by Kevin W., GSM, Hotel Management
Dear Mark,Thank you so much for the wonderful review! We greatly appreciate your kind words. Our team works hard to create a memorable experience for all our guests and we are delighted you enjoyed yours. I will happily share your feedback with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for such great feedback and we look forward to having you with us again soon!Sincerely,Kevin W., Guest Services Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Kevin W., GSM, Hotel Management
Dear Steve,Thank you for the high ratings! We're glad you enjoyed your visit. We hope to see you again soon! Sincerely,Kevin W., Guest Services Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Kevin W., GSM, Hotel Management
Dear Shu,Thank you for taking the time to rate us! We appreciate your ratings and are delighted to see that you had a great stay. We take great pride meeting your expectations. Thank you again for your time and come visit us again soon!Sincerely,Kevin W., Guest Services Manager
by A verified traveler
Posted 10 May 2024
Comfortable place
Comment from Hotel Management
21 May 2024 by Kevin W., GSM, Hotel Management
Dear Thomas,Thank you for the positive review! We're glad you were comfortable during your visit. We hope to see you again soon!Sincerely,Kevin W., Guest Services Manager
by A verified traveler from Cary
Posted 3 May 2024
I love the ease of checkout!
Comment from Hotel Management
3 May 2024 by Moises V. , Front Office Supervisor, Hotel Management
Hello Joaquin! Thank you for your review. We try to make every stay as seamless as possible. We hope to see you again on y our next trip to Chicago.
by A verified traveler
Posted 27 Apr 2024
Nice.
Comment from Hotel Management
28 Apr 2024 by Kevin W., GSM, Hotel Management
Dear Ngoc,Thank you for taking the time to rate us! We appreciate your ratings and are delighted to see that you had a great stay. We take great pride meeting your expectations. Thank you again for your time and come visit us again soon!Sincerely,Kevin W., Guest Services Manager
by A verified traveler
Posted 27 Apr 2024
Would highly recommend staying here I felt very safe and lots of good restaurants within walking distance
Comment from Hotel Management
28 Apr 2024 by Kevin W., GSM, Hotel Management
Dear Arely Rodriguez,Thank you so much for the wonderful review! We greatly appreciate your kind words. Our team works hard to create a memorable experience for all our guests. Thank you for such great feedback and we look forward to having you with us again soon!Sincerely,Kevin W., Guest Services Manager
by A verified traveler
Posted 26 Apr 2024
The hotel was very nice and clean. Staff were courteous and helpful. The only problem was parking. The garage was limited on spots and very tight going in and out.
Comment from Hotel Management
28 Apr 2024 by Kevin W., GSM, Hotel Management
Dear Kelly,Thank you for taking the time to provide us with some feedback. We appreciate all feedback and I will happily share yours with my management team for evaluation. We are always striving to be the best! Thank you again for your time and we look forward to assisting you again the next time your travels bring you back to town.Sincerely,Kevin W., Guest Services Manager
