Ratings based on 336 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
No staff complaints just that the property is listed as “soundproof” and I could hear my neighbors tv through the walls and floors and there was some guests that were shouting in the hallway at 11pm. Air conditioning unit while running was very loud that it almost made it hard to sleep.
Comment from Hotel Management
24 May 2024 by General Manager , Hotel Management
Dear Amanda,Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about The noise issue with other guests and A/C. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back to Sleep Inn and provide you with a much improved experience.Warm regards,Let us know if you have any further questions or concerns Regards,
by A verified traveler
Posted 19 May 2024
The hallway rugs are in terrible condition. They need replacing. Staff is cleaning them as best they can.
Lamp in 309 desk needs to be replaced. I reported it twice. Even asked for a light bulb. But that did not fix it.
Breakfast was good; my favorite meal.
Comment from Hotel Management
21 May 2024 by General Manager , Hotel Management
Thank you for taking the time to share your feedback with us. We are renovating our property and carpets are definitely our top priority. I apologize for the miscommunication about the lightbulb you requested, it was actually delivered to your door but your wife answered behind she was not dressed and did not want to open the door she suggested us to give it to you downstairs in the lobby, at that time you were no longer in our Lobby. If you are willing to give us another chance, we can personally ensure your next stay is up to the high standards we aim to deliver.Thank you again for your valuable feedback.Best regards,
by A verified traveler
Posted 21 Apr 2024
The bathroom was not that clean plus it had a Odor like it was cleaned with a dirty mop
Comment from Hotel Management
22 Apr 2024 by Team Sleep Inn, Lansing , Hotel Management
Dear Latoya,Thank you for sharing your feedback with us regarding your recent stay at Sleep Inn, Lansing. We sincerely apologize for the issues you encountered with the cleanliness and odor in the bathroom. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.Please be assured that we take your comments seriously, and we will address the cleanliness issues with our housekeeping team to ensure that such incidents do not recur in the future. Your feedback is invaluable to us as it helps us improve our services and facilities.We understand the importance of a pleasant and odor-free environment, and we are committed to taking the necessary steps to rectify the situation promptly. If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to let us know.Once again, we apologize for any discomfort or inconvenience caused, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warmly,
by A verified traveler
Posted 7 Apr 2024
Not much
Comment from Hotel Management
8 Apr 2024 by Team Sleep Inn, Lansing., Hotel Management
Dear Javier,Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn, Lansing. We value all feedback from our guests, as it helps us to continuously improve our services and facilities.If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. Your satisfaction is our top priority, and we are committed to ensuring that each guest has a pleasant and comfortable experience with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warmly,
by A verified traveler
Posted 6 Apr 2024
It was great
Comment from Hotel Management
8 Apr 2024 by Team Sleep Inn, lansing., Hotel Management
Dear Aaron,Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn, Lansing. We value all feedback from our guests, as it helps us to continuously improve our services and facilities.If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. Your satisfaction is our top priority, and we are committed to ensuring that each guest has a pleasant and comfortable experience with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warmly,
by A verified traveler
Posted 6 Apr 2024
Nice for price
Comment from Hotel Management
8 Apr 2024 by Team Sleep Inn, Lansing., Hotel Management
Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn, Lansing. We value all feedback from our guests, as it helps us to continuously improve our services and facilities.If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. Your satisfaction is our top priority, and we are committed to ensuring that each guest has a pleasant and comfortable experience with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warmly,
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
13 May 2024 by General Manager , Hotel Management
Hello Julia, we are very pleased to see you had a great stay, we appreciate you taking the time to leave us a rating. We hope to see you again soon.
by A verified traveler
Posted 27 Feb 2024
Comfy beds
Comment from Hotel Management
28 Feb 2024 by Team Sleep Inn, Lansing., Hotel Management
Dear Alphonse,Thank you for taking the time to give us your feedback about your recent stay at our hotel. We were delighted to read through your comments and to see that you found our beds comfortable.At Sleep Inn, we place immense value on the comfort of our guests. We have, therefore, made sure that our beds are designed to provide maximum relaxation for our guests. Your pleasant experience affirms that we are on the right track.We appreciate your positive feedback, and we hope to have the privilege of welcoming you back on your next visit.Regards,
by A verified traveler from Anderson
Posted 26 Jan 2024
Good friendly service
Comment from Hotel Management
29 Jan 2024 by Team Sleep In, Lansing , Hotel Management
Dear Karisha, We would like to extend our heartfelt gratitude for choosing to stay at Hotel Sleep Inn and taking the time to share your experience with us.We are absolutely delighted to learn that you were pleased with the friendly service provided by our team. Here at Hotel Sleep Inn, we believe in the power of hospitality and it brings us great joy to know that our staff succeeded in making your stay enjoyable.Thank you again for acknowledging their efforts - I look forward to passing on your kind words to the entire team. They will be thrilled to know that their hard work and dedication had such a positive effect on your experience.We hope that we have earned ourselves a loyal customer in you and look forward to welcoming you back in the near future. Please feel free to get in touch with us should you have any future stays, questions, or comments.
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Team Sleep In, Lansing , Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for any shortcomings during your stay. If there are specific issues you'd like us to address, please let us know. We hope to have another chance to provide you with a better experience.Best regards,
