Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The best
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Alexis,Our team works hard to provide exceptional service, and we are delighted to know that we succeeded in making your visit memorable. We can't wait to welcome you back for another fantastic experience!
by A verified traveler
Posted 20 May 2024
I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.
Comment from Hotel Management
21 May 2024 by Guest Relation Management , Hotel Management
Hi Bill,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered regarding your reservation. Rest assured, we are reviewing our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again and impress you with the quality of accommodation that we are known for.
by A verified traveler
Posted 18 May 2024
slept well.
Comment from Hotel Management
20 May 2024 by Guest Relations Specialist, Hotel Management
Hi Edna,We're glad to hear that you had a comfortable night's rest during your stay with us. Our team works tirelessly to ensure that our guests enjoy a peaceful and rejuvenating sleep experience. However, it appears there may have been an oversight in your rating, as your comment suggests a positive experience with your sleep. We appreciate your feedback and would like to ensure that your rating accurately reflects your satisfaction with your stay. If there were any specific areas where we fell short of your expectations, please don't hesitate to let us know so we can address them accordingly. Your comfort and satisfaction are our top priorities, and we're committed to making your next stay even better.
by A verified traveler
Posted 8 May 2024
Good staff, rooms are well maintained. Would be nice if they had in room fridge
Comment from Hotel Management
10 May 2024 by Guest Relation Management , Hotel Management
Hi Michael,Thank you for taking the time to share your positive experience. We're thrilled that you enjoyed your stay and enjoyed the room and our accommodating staff. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 26 Feb 2024
The room was advertised as having a deep soaking tub, but was a standard bath/shower combination, the wood structure above the curtains was cracked and damaged, one of the tables had an iron impression in it, the bathroom tiles had cracks and holes in the grout, the ceiling had a patch that looked like it was gonna fall out, the building needs some simple maintenance and upkeep in the room we stayed in, but the staff was friendly and helpful, it wasn’t a terrible stay but we most likely will not return due to everything.
Comment from Hotel Management
27 Feb 2024 by Guest Relation Management , Hotel Management
Hi Fred,Thank you for taking the time to share your feedback regarding your recent stay with us. Your comments regarding the condition of the room have been duly noted, and we are committed to addressing these issues promptly to ensure that future guests do not encounter similar issues. Please rest assured that we will be conducting a thorough inspection of the room to address the issues you have highlighted, including the cracked wood structure, damaged furniture, and bathroom tiles. We take guest feedback seriously and consider it an invaluable tool for improving our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Guest Relations Specialist, Hotel Management
Hi Leon,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler from Wauwatosa
Posted 12 Feb 2024
Very nice hotel! The room was big and comfy! Close to where we wanted to go and nice and quiet.
Comment from Hotel Management
13 Feb 2024 by Guest Relation Management, Hotel Management
Hi Sheryl,It was a pleasure having you as our guest, and we're delighted to hear that you had a fantastic stay. Your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to your next stay!
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Guest Relations Specialist, Hotel Management
Hi James,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Guest Relation Management, Hotel Management
Hi Angela,Thank you for rating your stay during your recent visit with us. We hope that as we continue to make improvements to our services and amenities, your next stay with us will be a far more memorable one! Have a safe travel to your next destination.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Guest Relation Management, Hotel Management
Hi Shaarang,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.
