Ratings based on 984 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The room smelled like humidity
Comment from Hotel Management
30 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Adolfo, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. You mentioned that the odor of the room hindered your stay and for that, I sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Nevertheless, we appreciate your 5/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Apr 2024
Check in was a breeze.Front desk ,housekeeping, and the virtual assistant in the lobby all were soooo nice and made the stay memorable.My only complaint is the paint in the bathtub was cheap and needed to be redone.I didn’t tell front desk because changing rooms would’ve been too much.I just dealt with it.I couldn’t bathe my toddler due to the paint at the bottom of the tub peeling and irritating her sit down area.I had to shower her instead of a bath.Which was a task .Other than that everything else was perfect.Excellent price , perfect location, and housekeeping was sooooo sweet :-)…Just please fix the paint in the tub y’all..Management if you’re reading this review.Go to the room I was in and take a look at the tub!!To be honest I feel I’m due to some type of compensation for having to deal with that *cough*Just kidding lol…Unless….You guy’s want to ??!Nah just playing :-).Thank you!!!!!!!
Comment from Hotel Management
1 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Thelma,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hassle free check in process and the hospitality of our staff. Your comments in regards to the bathtub is greatly appreciated and will be taken into consideration as we strive to improve the quality of our service. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Apr 2024
Wish our hotel was cleaner and more updated. Hope there wasn’t bed bugs idk probably won’t be back.
Comment from Hotel Management
15 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Annette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. You mentioned that the cleanliness and upkeep of the property did not meet your expectations. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industryFeedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
don't like to stay
Comment from Hotel Management
18 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Krishna, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. I am sorry that your experience did not meet your expectations. While our goal is to deliver comfortable accommodations throughout your stay, it appears we fell short with you and for that, I sincerely apologize.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
3 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Jonathan,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr. I'm so glad we earned your 3/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Gilmarie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Good stay for few nites,
Comment from Hotel Management
9 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Grace,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. It's great to hear that you were pleased with your stay prompting your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
It was okay.
I didn't like that people were knocking on my door at 2am in the morning :( not cool.
Comment from Hotel Management
7 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Genaro,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. It's great to see that we earned your 5/5 score. However, I sincerely apologize for the situation you mentioned regarding the knocking on your door. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Apr 2024
It’s got great dining options, but I was there 4 nights and no one cleaned the room at all. No fresh towels, nothing. There was old blood stains on the pillow case which were gross, and the mattress protector and some sorta yellow staining going on. It’s an ok place to sleep, no microwave, no fridge. Close to lots of restaurants but if you’re not on a super tight budget consider going elsewhere. Tried calling the number to speak to someone and got nowhere.
Comment from Hotel Management
2 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Karen,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. I am happy you were pleased with our dining options and found our location to be convenient. We understand your concern about the absence of microwave and refrigerator in your room. Please be aware that your booking was for a standard room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a superior king for a more satisfying experience. However, you indicated that the lack of housekeeping services and the stains you described on the pillows hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Mar 2024
Cigarette smoke smell was everywhere
Comment from Hotel Management
1 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Omolara,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. You indicated that the unpleasant odor you encountered hindered your ability to fully enjoy your stay. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Samantha Red Roof Management RediResponse Specialist
