Ratings based on 1,144 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The stay was fine. This hotel has a system where you are charged an extra $25 but then it is applied to a bar or restaurant bill. The only problem is that they didn’t execute that process at all so my bill at the restaurant was not reduced $25. That was discovered when I returned home. They are banking on the fact that most people won’t call to fight for their $25 over the phone. So…beware!
by A verified traveler
Posted 1 May 2024
The famous lobby is awesome
Comment from Hotel Management
1 May 2024 by The Palmer House Hilton, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
by A verified traveler
Posted 29 Apr 2024
The hotel ended up being pretty good for the stay, I was very comfortable with my room, I just was not informed there was a $25 mandatory property charge, which is why I’m rating 4 stars. The location is close to most of the local transit lines, as well as having decent stores in the area if you need to pick anything up (target, convenience stores, etc)
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Josh,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Please know that our mandatory Destination Fee covers a plethora of extras, including premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, a daily 25 credit towards on-site spa services, and more. While we list this across all booking platforms, we understand your frustration and will do what we can to ensure clarity going forward. Overall, we're glad you had a great time, and we hope for another chance to impress you in the future.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 28 Apr 2024
Great location. Nice walk to lake and River. Close to museum and Chicago culture center. Old hotel and average maintenance. The room has no privacy tag. Asked but ignored. No complaint. Good stay and enjoyed.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Mingwei,Thank you for your feedback on your recent stay at Palmer House, a Hilton Hotel. We're pleased to hear that you appreciated our great location and enjoyed the nearby attractions. However, we sincerely apologize for any inconvenience caused by any privacy and maintenance issues you may have encountered. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Palmer House, a Hilton Hotel for an improved stay.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 28 Apr 2024
Within 2 blocks from the amazing Chicago Art Museum. There is an Irish Pub on the same block. Lake Michigan is 3 blocks away.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Bryan,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay. Sincerely,Henry Dornelas
by A verified traveler
Posted 22 Apr 2024
Staff was helpful. Rooms were kept clean. Good area.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Brian,We truly appreciate your feedback. It's wonderful to hear that our staff was helpful, and we are happy you enjoyed our area. Your kind words mean a lot to us, and we look forward to welcoming you back to the Palmer House A Hilton Hotel for another enjoyable stay soon!Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 21 Apr 2024
The beauty of this historic hotel was wonderful! We enjoyed our stay there. It was a great meeting place for our family.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Judy,Thank you so much for the five-star review. We are so pleased to hear you had such a wonderful stay here with your family and enjoyed our beautiful, historical property. We hope you will allow us the pleasure of hosting you again at Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 20 Apr 2024
We loved the unique character of the Palmer House and will definitely stay there again, the next time we are in Chicago. It was a memorable stay and the accommodations were outstanding!
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Laura,We're delighted you enjoyed your stay at Palmer House A Hilton Hotel! Please come see us again soon for another fantastic experience the next time you're in the Windy City.Sincerely,Henry DornelasHotel Manager
by A verified traveler from Bellevue
Posted 17 Apr 2024
The double beds were very small. There was no coffee maker, refrigerator, or microwave in the room. There was no free coffee anywhere in the hotel. The shower had long hairs in it when we arrived. The mini bar fridge contained several sandwich wraps that had expired 2 months earlier. The pool wasn't as warm as we had hoped, but wasn't cold and the underwater lights and bubblers were nice. The spa and gym were nice. The lobby decor was spectacular. And we enjoyed all the photos of famous people in the hallways. Front desk responded quickly to text messages. I don't think I will stay there again.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Karla,Thank you for taking a moment to share your honest thoughts. We sincerely regret to learn of your disappointment with your experience despite our excellent amenities, hospitable Team, and tasteful decor. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we wish you safe travels.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 11 Apr 2024
Cool historic building with friendly staff. Some disrepair and loud neighbors (not necessarily the hotel's fault). I really wish the rooms had a fridge that I could use for leftovers.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Kristin,It was a pleasure hosting you at the Palmer House A Hilton Hotel. We are happy to know you enjoyed your overall stay, however, we sincerely apologize your neighbors had disturbed the restful stay we try to deliver for our guests. Please reach out to the front desk whenever there is an issue, and we will do our best to accommodate. We hope we have the pleasure of welcoming you back soon.Sincerely,Henry DornelasHotel Manager
