Margarita European Inn, Ascend Hotel Collection Reviews

Dear Suzanne, Thank you so very much for being our guest, it was such a pleasure to have you stay with us! Thank you also for taking the time to complete a review. Hopefully we will see you return to the Margarita European Inn soon. Kindest Regards, TJ Geurtsen General Manager

Dear Susan, Thank you so very much for staying with us and thank you as well for completing a review about your experience at the Margarita European Inn. We try our very best to make sure that our guests leave our little Inn with a smile on their face and a warm memory in their heart. In your case we obviously missed out on that opportunity and I feel horrible. From reading your review I gathered that you were not at all satisfied with our breakfast. Normally speaking our guests rave about our breakfast and I am wondering where we went wrong in your opinion. Perhaps we can add certain items that would make the breakfast more enticing for you. In regards to the mattress, I apologize that you felt the bed was not comfortable at all. We do rotate our mattresses every 3 months. I wish I would know which room you stayed in, so I can follow up on this, and if need be replace the mattress. Unfortunately it seems that we also failed to take care of your simple request, to replace a missing lightbulb. I apologize and agree that there is no excuse that we did not take care of this immediately. This is not the way we aim to take care of our guests, and I will most definitely follow up with my team, and try to find out how this could have possibly happened. Of course this does not help you or change your experience with us. As far as the $5 service fee is concerned, we have been charging this to our guests ever since we opted in to have green energy delivered to our hotel. The very least I can do is to refund this to you. I would really appreciate it if you could follow up with me, so I can take care of that and follow up with my team. I do sincerely hope that you will come back and try us out again and see for yourself that this is really not how we typically take care of our valued guests. I look forward to hearing from you and to hopefully welcome you back to the Margarita Inn. Kindest Regards, TJ Geurtsen General Manager

Dear Julia, Thank you so very much for staying with us and for your super kind words! Your kind words are the reason why we work hard every day. Thank you for your appreciation, I will definitely share your feedback with my team! If there is any additional information you would like to share with us, please let me know. We hope to see you again soon, one thing is for sure, we all look forward to welcome you back with open arms. I look forward to seeing you again soon! Kindest Regards, TJ Geurtsen General Manager

Thank you for staying with us at the Margarita European Inn and thank so very much for giving a perfect 5 out of 5 rating! Kindest Regards, TJ Geurtsen General Manager

Dear Guest, Thank you so very much for being our guest at the Margarita European Inn! I love how you described your experience with us. The whole reason why we love working at our property so much is exactly because we are not like the "steel and glass jungle". Yes, operating a hotel in an almost 100 year old building is fun, but at times also a bit challenging. A lot of the plumbing is original to the building and designed in a time when we were a boarding house with shared bathrooms. We have added 2 water heaters and 99% of the time that is more than adequate to get hot water to all our rooms. But if all our guests shower at the same time, we may in very rare occasions be at capacity when it comes to providing hot water. Just to be sure, I will check the temperature settings on the water heaters. We hope to see you come back many more times, one thing is for sure, we will be here waiting for you with open arms! Kindest Regards, TJ Geurtsen General Manager

Dear Guest, Thank you for being our valued guest! Thank you also for taking the time to write an online review, it is very much appreciated! We love hearing from our guests, especially when they are rate us a perfect 5 out of 5, like you did! It truly provides us with an energizing fuel burst to be the best we can possibly be every day! Thank you again and hopefully we will see you again soon! Kindest Regards, TJ Geurtsen General Manager

A massive thank you for staying with us from our entire team here at the Margarita Inn! We also greatly appreciate you taking the time to complete a review online! Your feedback is very important to us and if there is any additional information you would like to share with us, please let me know. We hope to see you again soon! Kindest Regards, TJ Geurtsen General Manager

Dear Cathy, Thank you for staying with us from our entire team here at the Margarita Inn! We also greatly appreciate you taking the time to write a short review about your recent stay at our little Inn. I am so glad you enjoyed your stay and especially the pastries and croissants prepared by our French Chef Philippe! I will let him and Vicente know how much you enjoyed the breakfast! We all work hard to take care of our guests and it is absolutely wonderful when one of our guests write such raving words about our lovely Inn! I certainly hope you will come back again soon! If there is anything we can do ahead of time to make your stay more enjoyable, please let us know. Kindest Regards, TJ Geurtsen General Manager

Dear Rebecca, Thank you so much for rating us a perfect 10 out of 10! I am so glad you enjoyed your experience at our little Inn. All of us look forward to welcoming you back to the Margarita European Inn! Kindest Regards, TJ Geurtsen General Manager