Ratings based on 992 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 11 May 2024
Room newly renovated. Hard to make the drain stay open in the shower. Bed was hard and I found it uncomfortable. Appreciated the range of pillows so I could find a comfy one. In room coffee was name brand Keurig. No hand soap, just the pump bottles in the shower. No comfy chair. Breakfast was very nice for On the Go - Bob Evans sandwiches you could heat up, Ciobani yogurt, hard boiled eggs, hot cinnamon rolls in the plastic box and good quality muffins. Staff were attentive.
by A verified traveler
Posted 8 May 2024
Staff should be polite and friendly. They look mad
by A verified traveler
Posted 4 May 2024
Seemed odd to me that there was NO info in our room re: breakfast times etc. also no soap at the bathroom sink. Otherwise the staff was FANTASTIC!!
Comment from Hotel Management
6 May 2024 by HIE-Crestwood Team, Hotel Management
Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to us as we strive to continuously improve our services.We apologize if we did not communicate breakfast times upon arrival. We do have signage in our elevators and a large sign on the 1st floor with times listed. We are so sorry for the absence of soap at the bathroom sink and have coached our team to ensure that such oversights are rectified promptly. We're thrilled to hear that you found our staff to be fantastic, and we'll make sure to pass along your compliments to them. Please know that we are committed to providing a seamless and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Thank you for choosing to stay with us.
by A verified traveler
Posted 30 Apr 2024
Everything was perfect except for the parking situation.
Comment from Hotel Management
30 Apr 2024 by Patrick E. General Manager, Hotel Management
We're thrilled to hear that overall, your experience was exceptional. We apologize for any inconvenience regarding the parking situation due to construction, and appreciate your feedback. We're continuously striving to improve our services, and your input helps us in this endeavor. Should you choose to stay with us again, please don't hesitate to reach out to our team so we can assist in finding a suitable parking solution for you. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 27 Apr 2024
Front desk staff was very nice & helpful!
Comment from Hotel Management
30 Apr 2024 by Patrick E. General Manager, Hotel Management
We're delighted to hear that our front desk staff made a positive impression during your stay! Providing exceptional service and assistance is our top priority, and we're thrilled that they could enhance your experience. Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
6 May 2024 by HIE-Crestwood Team, Hotel Management
Our team is dedicated to providing exceptional service, and we always strive to improve based on the feedback we receive. If there are any specific areas where we can enhance our services or amenities, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Patrick E. General Manager, Hotel Management
We're truly sorry to learn that your experience fell short of expectations. Your feedback is incredibly valuable to us, and we would appreciate the opportunity to better understand the areas where we can improve. If you're open to it, please feel free to share more details with us so we can address any concerns you may have had. Our goal is to ensure every guest has a positive experience, and we're committed to making things right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.
by A verified traveler
Posted 30 Mar 2024
More parking space … love the New Rooms Beautiful!
Comment from Hotel Management
30 Apr 2024 by Patrick E. General Manager, Hotel Management
Thank you so much for your glowing review and perfect score! We're thrilled to hear that you enjoyed our newly renovated rooms and apologize for the shortage of parking due to renovation/construction. Your satisfaction is our top priority, and we're delighted that you had a wonderful experience with us. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 27 Mar 2024
Needs remodel, too old to be a Holliday inn exp !
Comment from Hotel Management
28 Mar 2024 by Latrina P, Hotel Management
Good Afternoon Antonio,Thank you so much for staying with us and for this feedback. We are currently undergoing a renovation which will be completed by April. We hope you give us another opportunity to service your hospitality needs in the future.
