Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Round Lake Beach
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Guest Relations Management, Hotel Management
Hi Eric,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
by A verified traveler
Posted 23 May 2024
Very nice hotel
Comment from Hotel Management
23 May 2024 by Kassandra, Hotel Management
Thank you for your positive feedback and staying with us at the Hilton Rosemont.
by A verified traveler
Posted 20 May 2024
Staff is great, especially the front desk!! We enjoyed our stay, it was just a little noisy because of the convention. Room was super clean, and very cosy. Animal friendly too!
We plan to return in August. Highly recommend!!
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi Gena,Thank you so much for the wonderful review of your recent stay with us! We're thrilled to hear that you enjoyed your experience, from the friendly staff at the front desk to the cleanliness and coziness of your room.We're glad you were able to take advantage of our pet-friendly policy as well. Providing a comfortable and welcoming environment for all of our guests, including their four-legged family members, is important to us.We appreciate you understanding the potential for some extra noise given the convention happening during your stay. Our location is convenient to many area attractions, but can get a bit lively at times. We're happy to hear it didn't detract too much from your overall enjoyment.Thank you for the high recommendation - we truly value your feedback and can't wait to welcome you back in August. Repeat guests like yourself are the highest compliment we can receive.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Kassandra, Hotel Management
Thank you for staying with us at the Hilton Rosemont! We look forward to seeing you again!
by A verified traveler
Posted 14 May 2024
Good old property
Comment from Hotel Management
15 May 2024 by Kassandra, Hotel Management
Thank you for your feedback and thank you for staying with us at the Hilton Rosemont! We hope to see you again in the near future!
by A verified traveler
Posted 7 May 2024
Not a fan of paying for parking when your a guest already paying for your stay, parking should be FREE
Comment from Hotel Management
7 May 2024 by Guest Relations Management, Hotel Management
Hi Artrice,We understand your concern regarding parking fees, and we appreciate your feedback on this matter. The decision to charge for parking is often influenced by various factors such as location, availability of parking space, and operational costs.While some hotels include parking fees in their room rates, others may charge separately to cover the expenses associated with parking facilities, maintenance, and security. It's important to note that parking costs can vary depending on the hotel and its specific circumstances.We regret if the parking fee was not communicated clearly during the booking process or if it caused any inconvenience for you. We value your feedback and will take it into consideration as we continually review and adjust our policies.If you have any further questions or concerns, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to serve you again in the future.
by A verified traveler
Posted 28 Apr 2024
The lobby was beautiful. The service of everyone who worked there was good. My room was average compared to most of their hotels. I was unhappy with the fact that the tv had no internet, the whole hotel was on cooling apparently and being severely animic that was out of the question for me. They did offer a space heater. Yet I’ve never heard of an entire hotel being on cooling in the Rosemont area or any Illinois area for that matter isn’t always good because it’s not always warm in April. I would’ve preferred a more comfortable bed with a mattress topper or something. The fridge had dents in it and was a bit unsightly. But everything was clean, housekeeping was spectacular daily.
Comment from Hotel Management
29 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Monique,We're delighted to hear that you found our lobby beautiful and enjoyed the good service provided by our staff. While we strive to maintain consistent quality across all our rooms, we understand that preferences may vary, and we regret if your experience fell short of expectations. Regarding the TV and cooling system, please accept our apologies for any inconvenience caused. We appreciate your feedback and will certainly take it into consideration for future improvements. Nevertheless, we're pleased to hear that you found our accommodations clean and appreciated the excellent housekeeping service.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Denise,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Guest Relations Management, Hotel Management
Hi Sheila,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Guest Relations Management, Hotel Management
Hi Alvina,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
