Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The location is very convenient for event, but business environment is very limited
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Sophie, thank you for your feedback! It's wonderful to hear that you found the location of the Hilton Garden Inn Chicago/Midway Airport convenient for your event. We will take your comments about the business environment into consideration. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 9 Jun 2024
Very convenient to Midway airport and Chicago
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Kathy, thank you for sharing your positive experience at the Hilton Garden Inn Chicago/Midway Airport. We're glad you found our location convenient. We look forward to welcoming you back on your future visits!
by A verified traveler from Midland
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Olga, thank you for the perfect rating for the Hilton Garden Inn Chicago/Midway Airport! We're thrilled you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 3 Jun 2024
Didn’t like that the maid didn’t even come by to empty garbage or to replace coffee. I didn’t use all the towels and I can deal with unmade bed but garbage and need for coffee in room not optional
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Marilyn, thank you for taking the time to share your thoughts. It's great to hear that overall you enjoyed your stay at the Hilton Garden Inn Chicago/Midway Airport. We have noted your feedback regarding the room service and will address it with our team members to ensure future stays are more comfortable. We're looking forward to welcoming you back and providing an even better experience.
by A verified traveler
Posted 3 Jun 2024
Great staff! They offer to hold your bags if you want to get something to eat. It’s done very professionally with sticker tags, and tabs for you to match. It’s the small things for me.
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Lynell, the Hilton Garden Inn Chicago/Midway Airport team is thrilled to hear you had such a positive experience. They pride themselves on the small details and professional touches that make a difference. We're looking forward to your next visit!
by A verified traveler
Posted 29 May 2024
Close to the airport, great hotel.
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Susan, thank you for sharing your positive feedback! The team at Hilton Garden Inn Chicago/Midway Airport is delighted that you enjoyed the proximity to the airport and had a great stay. We're looking forward to welcoming you back!
by A verified traveler
Posted 28 May 2024
Hotel was great small glitch with cleaning room stayed for two nights. After the first night asked room to be resupplied toiletries and towels. I had to take trash and ask for set of towels. A little irritating rooms are not cheap so was expecting more
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Juan, thank you for your feedback. The team at Hilton Garden Inn Chicago/Midway Airport is pleased to hear you had a great stay. We appreciate your understanding regarding the minor inconvenience with the room refresh and will work on improving this aspect. We hope to welcome you back soon.
by A verified traveler
Posted 28 May 2024
Been charged for parking as a guest was too much pre booking said breakfast was included it was not included upon arrival.Property and rm clean.
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Marcia, thank you for your feedback. We're pleased to hear you found the property and room clean. Your comments regarding breakfast and parking have also been noted. We hope to have the opportunity to serve you again in the future.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Josephine, thank you for your high rating! The team at Hilton Garden Inn Chicago/Midway Airport is delighted you had a great stay. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Rooms were not ready at time promise
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
TaKeshia, thank you for your feedback. We're pleased you chose the Hilton Garden Inn Chicago/Midway Airport. We regret there was a delay with your room. Your experience helps us improve, and we hope to make it up to you on your next visit.
