Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Standard HGI. Nothing special.
by A verified traveler
Posted 14 Apr 2024
Love it will comeback
Comment from Hotel Management
15 Apr 2024 by Vanessa, Hotel Management
Thank you for your feedback, see you soon!
by A verified traveler
Posted 2 Apr 2024
I had just wish they would explain the food voucher and whats included when we come in.
by A verified traveler
Posted 28 Mar 2024
by A verified traveler from Seattle
Posted 24 Mar 2024
Good location. Nice pool and exercise facility.
by A verified traveler
Posted 18 Mar 2024
nice place
by A verified traveler
Posted 16 Mar 2024
by A verified traveler
Posted 16 Mar 2024
Decent hotel if you're staying by Casino. Lobby is nice, but for the price average hotel at best
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
15 Mar 2024 by Vanessa, Hotel Management
Thank you for taking the time to complete a review for your recent stay at the Hilton Garden Inn Chicago O’Hare Airport. I am glad to hear you enjoyed your stay with us! We truly look forward to hosting you again in the future.
by A verified traveler
Posted 11 Mar 2024
I had to stay in Chicago due to a 4 hour delay in Charlotte, which resulted in missing my connecting flight that day. Upon checking in with my 9 week old puppy ( which was clearly visible), I was not informed that there would be an additional 75.00 charge for her. They just charged my credit card without informing me.
Deceiving? Not for coming? Unprofessional? All of the above. Customers should have been informed of this at check in. I stayed at a Sheridan hotel in Charlotte the night before and had no additional charges.
I may add that I was very careful that she didn’t soil or destroy anything in the room. Thanks Hilton, I’ll be
staying anywhere except with you on future trips.
