Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Fenny, Hotel Management
Thank you for your feedback. We look forward to seeing you again.
by A verified traveler from rancho palos verdes
Posted 23 Apr 2024
by A verified traveler
Posted 9 Apr 2024
I am so incredibly unhappy with my stay here I got to the room everything looked clean from the until I went to go throw something away in the trash, and there was a pill inside the trashcan and garbage not taken out so I called down and I informed them they said they were sorry and that was all Then about five minutes later I find my daughter over underneath the desk and she found over 430 mg Adderall's and I went straight down to the desk and I spoke to the manager and informed them and I ended up taking my daughter to the emergency room to make sure she did not consume of the drugs that was left behind in our dirty room. They told me that they would refund me half of my stay and they moved me to another room. I did say I was nervous that the room wouldn't have been cleaned. They did tell me it was and I should receive my money back in 5 to 7 days , it's now been 14 days and I called they said that there's nothing on my account and a manager would contact me back and no one still contacted me back do not stay here. It is not safe for your children. They do not clean up after themselves, and then they lied and deceived me I could've at least not stayed and got my money back Also will make sure that they are aware of all the hospital bills. I had to rush my daughter, therefore because of them not doing their job
Comment from Hotel Management
9 Apr 2024 by Bess, Hotel Management
Miss Savanna My apologies for your experience. Per our conversation. I have reach out to Expedia for 1 night stay of your refund. Again, please accept my sincere apologies regarding the incident.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Fenny, Hotel Management
Thank you for your feedback. We look forward to seeing you again.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Fenny, Hotel Management
Thank you for your feedback. We look forward to seeing you again!
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Fenny, Hotel Management
Thank you for your feedback. We look forward to seeing you again!
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Latonia, Hotel Management
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!
by A verified traveler
Posted 20 Mar 2024
I will stay here again
Comment from Hotel Management
20 Mar 2024 by Fenny, Hotel Management
Thank you for your feedback! We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Mar 2024
Both myself and children had a great time.
Comment from Hotel Management
19 Mar 2024 by Fenny, Hotel Management
Thank you for your feedback! We are pleased to hear that you and your family found the hotel to your liking. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Mar 2024
Didn’t like they charge 60 bucks for parking
Comment from Hotel Management
14 Mar 2024 by Fenny, Hotel Management
Thank you for your feedback! We look forward to welcoming you back soon!
