Ratings based on 989 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Staff hygiene was very poor the establishment was nasty with a bad smell
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Tabitha, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if the smells you experienced detracted from your stay in any way. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience. Sincerely, Hotel Management
by A verified traveler
Posted 27 Apr 2024
N/A
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Joseph, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if we fell short of your expectations. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
Ah, where do I start? Let me paint you a picture of this hotel straight out of a nightmare. First off, the floors? Sticky doesn't even begin to cover it. It's like they decided to mop with honey and forgot to rinse. The microwave? Well, it's more of a prop than a functional appliance. Want to heat up your leftovers? Good luck, because that thing's just for show. Oh, and don't even bother trying to call for help on the phone. It's about as useful as a brick. And if you dare ask the staff for a change of room? Get ready for the cold shoulder and a hearty "tough luck" because apparently, you're stuck in this sticky, microwave-less, phone-less purgatory. Enjoy your stay... or lack thereof. And no blankets in the room as well
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Venkat, We are genuinely sorry about your disappointing experience. Your description is concerning, and we apologize for falling short of your expectations. Maintaining cleanliness and ensuring all appliances are in working order is paramount to us. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Please accept our sincere apologies, and we hope to make it right during your future visits.Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
Best services
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted and we look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Hello Nickie, Thank you for taking the time to rate your experience. We are sorry to see we did not provide the best stay and hope we get the opportunity to do better in the future. - Extended Stay America Suites Chicago Elgin West Dundee
by A verified traveler
Posted 14 Apr 2024
Dirty
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Hello Vicente, Thank you for taking the time to leave a review. We are sorry to see the hotel's cleanliness did not meet your expectations. We take all guest feedback seriously and will look into and address it. - Extended Stay America Suites Chicago Schaumburg Conv Center
by A verified traveler
Posted 10 Apr 2024
Very comfortable to stay at.
Comment from Hotel Management
11 Apr 2024 by Hotel Management, Hotel Management
Hello Autumn, Thank you for taking the time to leave a review. We are so happy to hear you had a comfortable stay and look forward to hosting you again soon. - Extended Stay America Suites Chicago Schaumburg Conv Center
by A verified traveler
Posted 7 Apr 2024
The hallway was a little dark and it took a while for the heater to get warm but other than that it’s not bad at all
Comment from Hotel Management
10 Apr 2024 by Hotel Management, Hotel Management
Hello Brian, Thank you for providing feedback on your stay. We appreciate you taking the time to provide areas where we can improve and are happy to hear that overall you had an okay stay. We look forward to hosting you again. - Extended Stay America Suites Chicago Schaumburg Conv Center
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Extended Stay America Convention Center, Hotel Management
Dear Gregg,We're terribly sorry to see you did not enjoy your stay with us. We're continually striving to improve our guest experiences and hope to have a chance to serve you again in the future.
by A verified traveler
Posted 24 Mar 2024
First room I was assigned to had a really strong & bad odor
Comment from Hotel Management
25 Mar 2024 by Hotel Management , Hotel Management
Dear Keyhala, Thank you for your feedback. We apologize for the unpleasant odor you encountered in your initial room. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Immediate steps are being taken to identify and address the source of the odor to prevent similar occurrences in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management
