Ratings based on 591 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The staff here were the best part of the stay! Brian (both of them) were so friendly and helpful! The location was walking distance to Six Flags (saved $20 in parking by parking in the hotel lot and walking 20 min to six flags). The beds were small (for two persons) but comfortable.
Comment from Hotel Management
1 Jun 2024 by Hotel Management , Hotel Management
Dear Naya, Thank you for your feedback! We are delighted to hear that our staff, especially both Brians, made your stay at Extended Stay America enjoyable. It is great that our location saved you parking for Six Flags. We hope to welcome you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 25 Feb 2024
On this particular stay, the water was really cold and the bathtub was dirty 😡
Comment from Hotel Management
26 Feb 2024 by Hotel Management, Hotel Management
Dear Clara, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
by A verified traveler
Posted 5 Jan 2024 on Hotels
Consistently good all the way around. Very friendly staff
by A verified traveler
Posted 23 Dec 2023 on Orbitz
Staff was presence and professional. knowable of area in providing me with directions to places I wanted to go. I would come and stay at facility again.
Comment from Hotel Management
24 Dec 2023 by Hotel Management, Hotel Management
Dear Robert, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.SincerelyHotel Management
by A verified traveler
Posted 22 Dec 2023
All was good with the property. The only thing that I disagree with is having to ask for kitchen items from the front desk. An extended stay should have the items already in the kitchen. The guest shouldn't have to ask for the items in my opinion...
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Extended Stay America Gurnee, Hotel Management
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.
