Ratings based on 453 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
The personal very nice people
The room smells good the breakfast excellent
Definitely i return to comfort suites
Thank you
Comment from Hotel Management
9 May 2024 by Raymond Saenz, Hotel Management
Alejandra,We are so pleased to hear you stay was a success! We hope to see you again very soon!!!!
by A verified traveler
Posted 6 May 2024
Nice bed
Comment from Hotel Management
9 May 2024 by Raymond Saenz, Hotel Management
Cedric,We are so pleased to hear you stay was a success! We hope to see you again very soon!!!!
by A verified traveler
Posted 29 Apr 2024
Although clean, Hotel is in need of repair. Must get a rough crowd because they lock up the coffee and breakfast room(sometimes we like to sit at the table and have coffee) except for 6am til 9:30 am. Staff constantly reminds you of rules and two strike policy. Staff called and knocked on our door at night to tell us we were violating the noise policy and this was our first strike....but we and our kids were sleeping and they woke us up to say this. WHAT? Staff came into pool and told us theres no jumping in the pool. Not diving, jumping. We were the only ones in there. On sunday, the breakfast was chopped hard boiled eggs served hot ???. Lmao.
Comment from Hotel Management
13 May 2024 by General Manager , Hotel Management
Hello, I believe you must have been misinformed about the coffee and breakfast, we only keep the doors closed to the breakfast area but the coffee is available 24hrs a day and we actually do not carry boiled eggs only scrambles and egg patties apart from other meat selections as well. As far as the pool, by law we have no diving or jumping signs s as our pool is not deep enough for safe diving. I appreciate the review as we take our guest feedback serious and use it to improve our property and staff. Thank you
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
13 May 2024 by General Manager , Hotel Management
Thank you for taking the time to review our Hotel, we appreciate your feedback
by A verified traveler from Flint
Posted 10 Apr 2024
A.J. Was extremely helpful and friendly !!
Comment from Hotel Management
24 Apr 2024 by Team Comfort Suites, Lansing , Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at Comfort Suites, Lansing.Your positive rating means a lot to us, and we truly appreciate your support. We're committed to providing exceptional service and ensuring that every guest has a comfortable and memorable experience with us.We look forward to welcoming you back for another wonderful stay in the future. If you have any questions or if there's anything we can assist you with, please don't hesitate to contact us.Warm regards,
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Team Comfort Suites, Lansing., Hotel Management
Dear Rosalind,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at Comfort Suites, Lansing.Your positive rating means a lot to us, and we truly appreciate your support. We're committed to providing exceptional service and ensuring that every guest has a comfortable and memorable experience with us.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to let us know. We always value our guests' input as it helps us continue to enhance our services.We look forward to welcoming you back for another wonderful stay in the future. If you have any questions or if there's anything we can assist you with, please don't hesitate to contact us.Warm regards,
by A verified traveler
Posted 29 Mar 2024
They have been renovating.
Comment from Hotel Management
2 Apr 2024 by Raymond Saenz, Hotel Management
Mark,We are very pleased you had a successful stay with us!!! We hope to see you again very soon for your next visit to Lansing!!!!
by A verified traveler
Posted 21 Mar 2024
We left in the middle of the night after discovering BED BUGS in room 302. Front desk tried to give us a different room, but wouldn't refund us. I was told the following day that a state licensed inspector had to inspect the room prior to any refund being issued. Inspector was scheduled for 6 days after we left. I'm sure by then, the bug issue will be ratified. Shady location with shady people. BEWARE!!!!!
Comment from Hotel Management
2 Apr 2024 by Raymond Saenz, Hotel Management
Christina,We are thoroughly investigating the issue you encountered during your stay and rest assured all will be handled. We take this type of issue very seriously and will ensure we handle the problem.
by A verified traveler
Posted 18 Mar 2024
What I didn’t like was children was allowed to run and play in the hallways well after 10:30 pm hitting on doors. The room above me was similar after 10:30 pm the kids were running in the room , jumping off the furniture sound like they were going to come thru the ceiling. This went on for at least 45 minutes both nights I was there. The beds need replacing all u could hear was springs popping every time you moved. The place really need upgrading.
Comment from Hotel Management
1 Apr 2024 by Team Comfort Suites, Lasing., Hotel Management
Dear Addie,Thank you for taking the time to share your feedback with us regarding your stay at Comfort Suites, Lansing. We sincerely apologize for the inconvenience you experienced due to noise disturbances and the condition of the beds during your stay.We understand how disruptive it can be when other guests are not considerate of quiet hours, and we apologize for any discomfort this may have caused you. Rest assured, we will address this issue with our team to ensure that all guests are respectful of each other's peace and quiet.Regarding the condition of the beds, we appreciate your feedback and understand the importance of comfortable accommodations. We will be reviewing the mattresses in the room you stayed in to determine if they need replacement.Your satisfaction is important to us, and we are committed to making improvements based on your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.Warmly,
by A verified traveler
Posted 18 Mar 2024
Parking
Comment from Hotel Management
2 Apr 2024 by Raymond Saenz, Hotel Management
Addie,We are very pleased you had a successful stay with us!!! We hope to see you again very soon for your next trip to Lansing!!!
