Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Our room was disgusting. There were stains on the curtains window/shower that resembled blood stains. There were large red stains on the carpet. The room smelled like smoke. There were mice traps on the floor in the room. Front desk told us they will make a note of this all. The room looked as if it was a crime scene before.
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear Cierra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 29 Apr 2024
Smelled like cigarettes
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Ruth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler from Kaukauna
Posted 28 Apr 2024
Property could definitely use some updates. There is no elevator so if you aren’t able to do stairs, request the first level! Bistro/Restaurant was less than impressive but it was still nice to have an option onsite
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Skyler,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 22 Apr 2024
I liked that it was close to Walmart and lots of parking available. Everything appeared clean.
My room wasn’t ready and I had to wait 45 minutes in lobby. Also room smelled like sweat.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Janeen,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 19 Apr 2024
The room had a nasty smell, like must and old cigarettes, it was very stale smelling. They might as well have smoking rooms. No complimentary coffee, besides the one in the room.
Comment from Hotel Management
19 Apr 2024 by Leticia R, Guest Services , Hotel Management
Dear Britaney, thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming your back.
by A verified traveler
Posted 19 Apr 2024
Staff was super friendly but outside looks old and dated as do the rooms but overall not bad
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Elihu,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 17 Apr 2024
Good
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Aleksei,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
by A verified traveler
Posted 11 Apr 2024
The property was close to stores and restaurants.
It didn't have a "proper bar". Sold drinks from the same cafe with everything else.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Dear Mark,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
by A verified traveler
Posted 10 Apr 2024
Convenient for the short stay. Room was clean, and bathroom water was really hot! Probably the best feature for me. Parking was close and good.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Dear Donial,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
by A verified traveler
Posted 31 Mar 2024
Nice
Comment from Hotel Management
31 Mar 2024 by General Manager, Hotel Management
Dear Youssef,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
