Ratings based on 42 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024
nice environment
by A verified traveler
Posted 30 Dec 2023
Gate stair and slope are unsafe for tight parking spaces and stair caused my tire exploded. Noisy when upper room taking shower
by A verified traveler
Posted 3 Nov 2023 on Lastminute
Great staff, plenty of bottled water free of charge, nice and quiet !!!
by A verified traveler
Super chic!!!
Posted 1 Feb 2020 on HotelsExcelente opcion!!! Servicio, limpieza, desayuno, y sobre todo, el personal muy amable!
Comment from Hotel Management
2 Feb 2020 by Echo Team, Hotel Management
Thank you so much :-)
by A verified traveler
Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
2 Feb 2020 by Echo Team, Hotel Management
Thank you so much _/|\_
by A verified traveler
Posted 30 Dec 2019 on Hotels
The staffs are welcoming. The room is clean and decent. Free water, yogurt and fruits are extra point for this hotel.
However, it is very noisy as in you are able to hear the sound from other rooms (people taking bath and walking/talking at the corridor) and in the morning there will be a special morning call by the staff washing the dishes at ground floor (my room is at 4th floor) and the breakfast ..
Comment from Hotel Management
2 Feb 2020 by Echo Team, Hotel Management
Really sorry for all bad issues. We will do everything to ensure it does not happen again. We know this does not help you, but we just wanted to let you know that we are really sorry. Additionally, we hope you were satisfied with how the hotel employees handled your problem and hope you will visit us again the next time you are in Chiang Mai. We are looking into it to ensure it does not happen again.
by A verified traveler from Hong Kong
Posted 10 Dec 2019
Location is a bit far from the main road, Insulation not so good, you can hear airplane noise and people from next room.
Comment from Hotel Management
16 Dec 2019 by danney, Hotel Management
thank you very much
by A verified traveler
Posted 4 Dec 2019
Clean, friendly staff, and the hotel is in a very quiet relaxing area.
Comment from Hotel Management
16 Dec 2019 by danney, Hotel Management
thank you very much.
by A verified traveler from Panama
Posted 16 Nov 2019
It was a new, kinda hipster like hotel and it was pretty cool! We loved the spaces, cleanliness, decor.
We only believe that the staff could probably improve their english as we barely understood anything they said.
Other than that it was great!
Comment from Hotel Management
2 Dec 2019 by ECHO TEAM, Hotel Management
Thank you for choosing stay at Banilah and your comments. We'll improve all you comments and we hope you'll choose to stay at ECHO HOTEL again if you have a chance to visit Chiang Mai next time.
by A verified traveler
some good some bad....
Posted 19 Oct 2019 on Hotelsthe hotel is clean. rooms comfortable. good wifi. the afternoon staff friendly and helpful. however, some of the morning staff should improve. I suffer from food allergy. I asked to have simple rice for breakfast. the morning manager claimed they don't have rice. the next morning I asked for rice again and was told- no rice. since every Thai kitchen has rice, I insisted on getting rice. at that point a staff member went to the kitchen, opened the rice pot and gave me some rice. I don't know why they lied and claimed not to have rice. this small conflict made me feel uncomfortable, so I will not visit this hotel again.
Comment from Hotel Management
21 Oct 2019 by mariya, Hotel Management
Thanks for the comment
Our hotel doesn't have rice on the first day of your stay. And on the second day the hotel bought a special rice for you Because the staff don't want you to curse at him like the first day Therefore prepare rice for you But in the breakfast buffet, we have fried rice but you don't eat. And showing impolite verbs The hotel also wants to serve you on the next occasion as well.
