Ratings based on 92 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
The staffs are great
Comment from Hotel Management
31 Mar 2024 by Butler, Hotel Management
Dear DonnaThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel.We deeply appreciate your recognition of our team! It brings us immense joy to know that our staff contributed to making your experience enjoyable. Delivering outstanding service remains our paramount focus, and we find great fulfillment in receiving positive feedback such as yours. Should you have any specific aspects of our team that you particularly appreciated, or if there are areas where you believe we can enhance our service further, we encourage you to share your insights with us. Your satisfaction is our ultimate goal, and we eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel
by A verified traveler from spring
Posted 25 Jan 2024
Everything was very good
Comment from Hotel Management
31 Mar 2024 by Butler, Hotel Management
Dear RAULThank you sincerely for providing your feedback at The Chiang Mai Riverside Hotel . We are delighted to learn that your experience with us met your expectations. If there are any specific aspects you particularly enjoyed or if there are areas where you believe we could enhance our service, please feel free to share your insights with us. Your satisfaction is our utmost priority, and we are committed to continuously improving to better serve you. We eagerly anticipate the opportunity to welcome you back in the future and further exceed your expectations!Warm regards,The Chiang Mai Riverside Hotel
by A verified traveler from Escazu
Posted 14 Oct 2023
Excellent place, fully recommended, the restaurant is average
Comment from Hotel Management
14 Oct 2023 by The Chiang Mai Riverside Hotel, Hotel Management
Dear Ms. Miguel Srur Rivero,We sincerely appreciate your review. We are genuinely pleased to hear that you had an overall excellent stay at our hotel. Your recommendation is greatly appreciated. We also value your feedback regarding the restaurant, and we will use this input to enhance our dining experience further. Your satisfaction is of utmost importance to us.We look forward to the opportunity to host you again in the future. Thank you again for choosing our hotel, and we hope to welcome you back soon.Sincerely,The Chiang Mai Riverside
by A verified traveler from Atlanta
Posted 1 Oct 2023
Comment from Hotel Management
31 Mar 2024 by Butler, Hotel Management
Dear KelseyThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel .We sincerely appreciate your stellar 5/5 review! Your positive feedback is truly gratifying and reinforces our commitment to delivering top-notch service. Your satisfaction is our utmost priority, and we're dedicated to continually improving and exceeding your expectations. Please feel free to reach out if there's anything more we can do to elevate your experience. We eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel
by A verified traveler
Posted 23 May 2023 on Hotels
Comment from Hotel Management
31 Mar 2024 by Butler, Hotel Management
Dear Anna MariaThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel .We sincerely appreciate your stellar 10/10 review! Your positive feedback is truly gratifying and reinforces our commitment to delivering top-notch service. Your satisfaction is our utmost priority, and we're dedicated to continually improving and exceeding your expectations. Please feel free to reach out if there's anything more we can do to elevate your experience. We eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel
by A verified traveler
Posted 19 May 2023
We LOVE this property! The staff are super friendly and the food is always great! They really do go above and beyond for the cost is amazing! The location is about a 20 min drive out of central old town but we hired a driver all times of the day and night and we were fine! I stayed here alone with my 7 year old and were completely safe! its perfect for couples and is surprisingly quiet! there is a small bar over the road we didnt even realize until a werk after our stay 😂 a 7 /11 is nearby and the apartments have a regular large fridge and microwave fully stocked kitchen. the Big C supermarket is humbly inexpensive with every food but the chef at this property is amazing! I recommend eating at their restaurant and adding the free breakfast option. They have a sister hotel in Old Town with a spa and a travel agency to book any thing you need! May i also recommend the tiger temple Mama Noi Cooking School and of course the Wat tours which are endless! Again perfect for couples and Solo book writing travellers, small groups and well single mom on a cultural tour with her son! Highly recommended to call the hotel if u need a hand with transportation. Advanced english and understanding, Perfect phone service, blackout backup lights, not 24hr reception but 24hr security guard who actually patrols! Perfect internet and phone and very safe. 👌💜
Comment from Hotel Management
19 May 2023 by The Chiang Mai Riverside Hotel, Hotel Management
Dear annamaria:Thank you so much for your amazing review! We are absolutely thrilled to hear that you had a fantastic experience at our hotel. It's heartwarming to know that you loved our staff, enjoyed the food, and appreciated the extra effort we put into making your stay exceptional, especially considering the amazing value we offer.We have two hotels: one located inside the old town, and the other is about 15 minutes away from the city center. Our riverside hotel is the perfect choice for travelers seeking privacy and tranquility while still being conveniently close to all attractions. Chiang Mai is a small city, so you can easily reach any destination within 15-20 minutes. Our spacious suites provide a home away from home, complete with a fully equipped kitchen, including a regular fridge and cooking equipment.As we have recently resumed full operations after COVID, we are in the process of adding a night service staff from 11 pm to 6 am to further enhance our guests' experience. However, rest assured that our 24-hour security guard is always on duty to ensure your safety and provide any necessary assistance.Once again, we truly appreciate your recommendation and kind words. It was a pleasure to have you and your son as our guests, and we hope to welcome you back in the future for more wonderful experiences. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,The Chiang Mai Riverside Hotel, Hospitality From the Heart
by A verified traveler
Posted 11 Apr 2023
it’s a great property lots of space but the location is a bit inconvenient. It works for me because this is what I was looking for.
Comment from Hotel Management
18 Apr 2023 by Butler, Hotel Management
Dear Jankie:We appreciate that you have taken the time to review our hotel. We are grateful to hear that you enjoyed your stay in our modern, functional, and spacious suite, and that it met your expectations.Our hotel is situated by the serene Ping river, offering a tranquil and peaceful environment for our guests. While it may be a little outside of the city, it is still conveniently located, and it takes less than 10 minutes by car to reach the city. You'll find the surroundings charming, and we believe it is the perfect spot for guests who wish to unwind and relax.We hope to have the opportunity to welcome you back for another exceptional stay, where we will provide you with outstanding service and hospitality.Warm regards,
by A verified traveler
Posted 1 Jan 2023 on Hotels
Comment from Hotel Management
31 Mar 2024 by Butler, Hotel Management
Dear HIRENThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel .We sincerely appreciate your stellar 10/10 review! Your positive feedback is truly gratifying and reinforces our commitment to delivering top-notch service. Your satisfaction is our utmost priority, and we're dedicated to continually improving and exceeding your expectations. Please feel free to reach out if there's anything more we can do to elevate your experience. We eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel
by A verified traveler
Great service with some minor
Posted 16 Jan 2021 on HotelsOverall a pretty good hotel stay in Chiang Mai
Pros: Large suite with a kitchenette, very nicely appointed. The service was great! We visited during a very tough period with Thailand starting to have Covid cases again but the staff was very warm and accommodating. Breakfast was served in the room with a very nice setup.
Cons: Bathroom was small and had a bad smell. It wasn't anything too bad but it was out of character for the rest of the property. Also breakfast looks nice but it was barely acceptable in taste.
Comment from Hotel Management
19 Jan 2021 by Nancy, Hotel Management
Dear Mr. Tommy Tangrut Suriwong:
Thank you for choosing our hospitality for your recent stay in The Chiang Mai Riverside and for reviewing your experience.
I am glad to read your positive feedback regarding the facilities, and your compliments to my team I hope that all of these have made your stay with us more memorable and wonderful.
Your feedback regarding the smell in the bathroom has been well noted. I apologize for the inconveniences these have caused you and you can rest assured that I have addressed your feedback to our Housekeeping team and that necessary actions will be taken to improve our facilities. Thank you for bringing this to our attention.
We appreciate that you chose to stay at The Chiang Mai Riverside and hope to welcome you in the future.
Warm regards,
SARINDA TECHOSIRIPAT
Group Operations Manager
by A verified traveler
Posted 27 Dec 2020 on Hotels
Comment from Hotel Management
12 Jan 2021 by Nancy, Hotel Management
Dear K.Thanom:
Thanks so much for letting us know you enjoyed your recent stay at our hotel. it’s good to know that you were happy with your overall visit.
I hope to have the opportunity to welcome you again soon at The Chiang Mai Old Town
Warm regards,
SARINDA TECHOSIRIPAT
Group Operations Manager
