Ratings based on 110 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Great hotel except for the bed.
Posted 3 Jan 2024 on HotelsWe enjoyed our stay at ISTY. The staff were so helpful and kind. The hotel is super cute, very trendy and fun decor. The room was clean and nice. The air conditioner kept it nice and cool. The downsides: our bed was rock hard. Like sleeping on a slab of wood with a sheet on it. The buffet breakfast was very minimal. Toast with jelly, a salad bar, instant coffee, watermelon and corn flakes. If you were lucky enough to grab one: an egg sandwich. Overall we enjoyed our stay.
by A verified traveler
Posted 8 Dec 2023
Parking at the facility may be limited.
A good decent hotel if you are looking not looking for any frills of a hotel. The rooftop bar at night is a good relaxing space to enjoy the quiet and calm.
by A verified traveler
Do not book for family stays
Posted 10 Sep 2022 on HotelsI would not recommend this hotel to families, we booked for 2 nights for 2 adults and 2 grandchildren, and ended up checking out within 3 hours. The hotel seems to be geered towards the young clientelle and the level of service you recieve shows, when we arrived at the hotel with 2 small children at no point did any staff member help us with getting luggage out of taxi into reception, and when checked in again no help with getting luggage to the room even though they could see us having difficulties. My wife went to the pool and took the towel from the room, a member of staff stormed over to her and rudely told her off and not to use that and to use one of the pool towels, appreciate this was our error but there was no reason to be rude and could of politely infomed us, as how would we be aware of that in advance??.
The next issue was the rooms, the balconies are totally unusable and rooms are very basic.
The guests they had staying there were very strange, we had several young men standing and staring at my grandaughters and wife as they used the pool, this is nothing to do with the hotel but gives an indication of clientelle.
I coukd go on and on with problems we could see in our 3 hour stay, but i just dont have the energy.
I feel if you are young single and on a budget this hotel would probably be great for you, however if you are a family or have a decent standard that you would expect i would not recommend booking.
by A verified traveler
Posted 23 Mar 2021
by A verified traveler
Posted 24 Feb 2021 on Hotels
by A verified traveler
Posted 19 Feb 2020 on Hotels
by A verified traveler
Posted 18 Jan 2020
Comment from Hotel Management
26 Jan 2020 by TEAM, Hotel Management
Dear guest,
Thank you for choosing ISTY HOTEL.
We were happy to served you and until next time.
by A verified traveler
Recommended design hotel - perfect for families
Posted 29 Dec 2019 on HotelsNice hotel with a designer boutique vibe. Impeccably clean. Family room perfect for us. Front desk very kind and helpful. Rooftop bar is great! Pool is pretty but very close to common area, didn't see anyone swim during our 48h stay. Located about 15 mins walk from old city in a part of town that is not too touristy, more local feel..
Comment from Hotel Management
9 Jan 2020 by Team, Hotel Management
Dear Oliver,
You're a kind customer we met. Thank you for choosing our hotel to stay and take a holiday in Chaing Mai. The hotel could not be a perfect one, if it did not meet a nice customer like Oliver. Happy a wonderful day.
by A verified traveler from Pápa
Posted 25 Dec 2019
I was pleasantly surprised when I arrived at how beautiful the hotel was with an open lobby. It has a great indoor/outdoor feeling. Great staff and a warm welcome. They were very helpful when we had questions or need help finding a restaurant. A down side, however, was the bed. It was quite hard by European/North American standards. For Asian standards, it was average. If you like a hard bed, you'll have no problem, but it wasn't relaxing, and I really would have liked with there were options for making it more comfortable. I asked and was thankful that the gave me and extra blanket to soften it. As for breakfast, it's pretty good with some Thai and Western options. The Thai options are the best. The coffee is not great. I really liked that there were refreshments and healthy snacks available throughout the day. I also love that they have a water refill station so you don't have to take plastic water bottles. Great! I'd love to go back, but I would consider bringing a camping mattress for myself.
Comment from Hotel Management
28 Dec 2019 by pps, Hotel Management
Dear Sir/Madam, We have recieved your feedback and it's value for the hotel improvement. Thank you for sharing this review with us. We are glad that you had an overall positive experience in our hotel and had a good time during your visit with us. We look forward to welcoming you back real soon. Best, ISTY TEAM :)
