Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Asked for a receipt and told me that they would email me one and it never came
Comment from Hotel Management
22 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for letting me know your issue, this seems to be a miscommunication. Expedia should have emailed you a receipt for your stay, because that's who you paid for this reservation. Anytime a guest uses a prepaid reservation option the hotel is never shown what you paid for that room, which also means there's not a receipt we can print off for you or email you. This isn't just our policy; this is how it would be for any hotel regarding a prepaid reservation. If you never received your emailed receipt from Expedia, I would definitely encourage you to reach out to them. We apologize for the misunderstanding, and we hope every other aspect of your stay was good. Thank you for choosing Super 8 Cheyenne.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for taking the time to review your stay, we greatly appreciate the feedback. We are happy to see that you enjoyed your experience at our hotel. Thank you for choosing Super 8 Cheyenne.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for taking the time to review your stay, we are happy to see that overall, you had a good experience at our hotel. Please let us know if we could have improved your stay in any way. Thank you for choosing Super 8 Cheyenne.
by A verified traveler
Posted 15 May 2024
AC was not working properly. Discovered it at midnight. Room.was updated but a/c heat was old
Comment from Hotel Management
17 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for taking the time to review your stay, we greatly appreciate the feedback. We are happy to see that overall you had a good experience at our hotel, but we do apologize for the troubles you had with the AC unit, we had our maintenance take care of it immediately. Thank you for choosing Super 8 Cheyenne.
by A verified traveler
Posted 15 May 2024
Sheets, bedding, pillows were old and worn. Breakfast was very meager
Comment from Hotel Management
17 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for taking the time to review your stay at our hotel. We definitely appreciate the feedback, it helps us to improve the future stays of all our guests. We sorry your experience at our hotel wasn't the best it could be, we will continue to improve. Thank you for choosing Super 8 Cheyenne.
by A verified traveler
Posted 13 May 2024
The pillows are about 10 inches in length certainly not standard size. The air conditioner runs for a few minutes and then quits. Didn't turn on at all while we slept even though we had it set on 64. The person checking us in is very unhospitable. The room was below the parking lot and our window viewed the undercarriage of the vehicles parked there. We will never book a super 8 again.
Comment from Hotel Management
13 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for taking the time to let us know about your stay, we are very sorry to hear that it was a bad experience. We appreciate you telling us about the A/C unit, no one has brought it to our attention before, so we thank you for letting us know, our maintenance will fix it promptly. I am also sorry to hear about your check in experience, that front desk is still new, but I will be speaking with her about this situation. In regard to the first floor being garden level this is not typical for most Super 8's so I wouldn't let that impact your staying at other Super 8's, most won't have that. Again, we greatly apologize for your negative experience at our hotel, we thank you for your feedback. We hope the rest of your trip is good.
by A verified traveler
Posted 6 May 2024
Services
Comment from Hotel Management
6 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for choosing Super 8 Cheyenne, we greatly appreciate the feedback. We are happy to see that you had a good experience at our hotel. Thank you for taking the time to review your stay with us. Have a great day.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Super 8 Cheyenne, Hotel Management
Thank you for choosing Super 8 Cheyenne, we appreciate you taking the time to review your experience at our hotel. We are happy to see that over all you had a good stay. Thank you for your feedback, have a great day.
by A verified traveler
Posted 25 Apr 2024
Nice, quiet, comfortable and clean. Great for a quick sleep on a road trip & the front desk staff were friendly.
Comment from Hotel Management
25 Apr 2024 by Super 8 Cheyenne, Hotel Management
Thank you for giving us your feedback we appreciate you taking the time to review your stay. We are happy to hear that you enjoyed your experience at our hotel. Thank you for choosing Super 8 Cheyenne.
by A verified traveler
Posted 18 Apr 2024
Good
Comment from Hotel Management
23 Apr 2024 by Super 8 Cheyenne, Hotel Management
Thank you for your feedback. We are very happy to see that you enjoyed your stay with us. We appreciate you taking your time to review your experience at our hotel. Thank you for choosing Super 8 Cheyenne.
