Ratings based on 115 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brampton
Posted 1 Jan 2024
by A verified traveler
Posted 19 Nov 2023
by A verified traveler
Posted 30 Jul 2022 on Hotels
by A verified traveler
Posted 25 May 2022
by A verified traveler
Villas Bambu
Posted 13 Feb 2020 on HotelsThe hotel is far away from cafes, attractions, the mall. 2 or 3 taxi trips every day.I stayed for 2 nights and they did not clean my room and did not make the bed. Breakfast was instant coffee and a cookie.None of the staff spoke English but that's okay--it is Mexico.
Comment from Hotel Management
29 Feb 2020 by VillasBambú, Hotel Management
¡Hi William! We thank you for your comment, we are working to get better in our service. We invite you to give us the chance to serve you better your next visit. Thank You!
by A verified traveler from Montreal, Canada
Posted 21 Jan 2020
Quiet hotel with cabanas in garden setting and a pool, on the north side of Chetumal. An enjoyable stay. Pool was nice, as was sitting in the garden --- and welcoming staff. Car recommended.
Comment from Hotel Management
24 Jan 2020 by VillasBambú, Hotel Management
We appreciate your comment, We hope to assist you again as you deserve :)
by A verified traveler
Posted 22 Feb 2019 on Hotels
It was a pretty good experience. It is surrounded. Y vegetation so, it is impossible to ask for no insects or mosquitoes. But it was a pretty good place to stay.
by A verified traveler
Photos on website is not what you get!!!
Posted 22 Oct 2018 on HotelsOh where do I start? We get there and the reception guy offered us an “upgrade” for additional pesos. We accepted only to be put in the rear of the property where there was no WiFi signal at all. Part of the reason we chose this hotel was the pool which we didn’t even use because like the bathroom pics shown on the website the pool was nothing like the picture. It had a glossy white milky type substance in the water and just didn’t look clean. The bathroom was nice but not like the pictures posted online. (See attached photos versus the ones on the website) in all everything worked, the bed wasn’t the most comfortable I’ve slept on but it wasn’t bad. Would I stay here again? Yes but wouldn’t be my first or second or third choice.
Comment from Hotel Management
16 Nov 2018 by Hotel Villas Bambú, Hotel Management
GRACIAS POR SU COMENTARIO ES MUY IMPORTANTE PARA NOSOTROS, ESTAREMOS MEJORANDO PARA LLEGAR A SER SU MEJOR OPCIÓN.
by A verified traveler
Good
Posted 5 Oct 2018 on HotelsIt was good
Recommended
for Personal Eventby A verified traveler
Empty pool
Posted 19 Feb 2018 on HotelsGood but the pool was empty and it is too different if you compare expectative vs reality. See append photo
