Ratings based on 317 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Lovely setting, great food, and friendly staff.
by A verified traveler
Posted 10 May 2024
The staff are BRILLIANT, the young lady on reception couldn't do enough to help.
Food was excellent
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 5 May 2024
Lovely service, an okay location though not much in the area.
The rooms were decent, pretty much like any basic hotel however the mattress was very very firm and their were extremely noisy guests, signs around to say be mindful but had a poor sleep due to the inconsiderate guests.
by A verified traveler
Posted 8 Mar 2024
The cheapest we could find at short notice. Good powerful shower. We were close to the entrance lobby door where there was a lot of traffic and the door banged quiet loudly and due to narrow corridor people ‘s voices were loud, but thankfully this only happened early evening before 9pm. There was a marquee outside our patio door which gave me concern if there had been a function on we would have heard everything.
by A verified traveler
Not a pleasant experience
Posted 26 Feb 2024 on HotelsSome of this stay was as advertised, a modern hotel with luxury decor. I didn’t eat here but the menu sounded delicious and was reasonably priced. The reception staff were helpful and friendly whenever I spoke to them.
I had booked a room with a spa bath - as a treat and more expensive for the room than I might have paid for a stay otherwise. However I was disgusted after using the spa bath when I discovered numerous black particles had been emitted by the jets. It was too late in the day to report it to the staff as they do not provide a night service, so I approached the receptionist next morning and she took my details to pass on to her manager.
Shortly afterwards I was offered a different room with a spa bath. I declined this and the manager was called and came to the reception. The managers manner was not pleasant or professional. When she arrived at the reception desk she didn’t acknowledge me or make any eye contact, let alone apologise for the problem. She was straight faced to the point of appearing sulky. She spoke only to the receptionist who repeated to me what the manager said to her about a different room with a shower, which I accepted. I was not offered any refund even though the room was cheaper. I had looked forward to my stay but I don’t think I will ever want to book a spa bath again in any other hotel/apartment. I’m just hoping now that I don’t develop any sort of infection.
Comment from Hotel Management
27 Feb 2024 by Kayleigh-Assistant Manager, Hotel Management
I am very sorry to hear that you have had a somewhat negative experience with us. On Saturday morning when you approached the reception regarding the issue a manager was not on site. I believe another reception team member was the person you dealt with, I apologise that this was not communicated to you. The room which you moved to was one of our executive doubles and therefore a more expensive room than the room you initially booked. Due to the upgrade in room no refund was offered to you but I understand that this was not explained.
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
10/10
Posted 18 Feb 2024 on HotelsAn absolute pleasure and catered for by delightful staff, considerately trained, each having an excellent customer facing, caring manner.
Accompanied by a diverse menu to provide the finishing touch.
Thoroughly recommended for future stays, business or otherwise.
by A verified traveler
Posted 12 Feb 2024 on Hotels
by A verified traveler
Posted 8 Feb 2024 on Hotels
