Ratings based on 923 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Beth, Hotel Management
Dear SarahThank you so much for the high rating! I'm thrilled that you enjoyed your recent stay with us and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Beth, Hotel Management
Dear HenryThank you for providing us with such a high rating of your most recent stay! I'm thrilled you enjoyed your experience with us and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
by A verified traveler
Posted 25 May 2024
Good selection of drinks both alcoholic and non alcoholic.
Comment from Hotel Management
26 May 2024 by Beth, Hotel Management
Dear AndrewThank you so much for taking the time to provide us with a positive rating of your recent stay. I'm thrilled you enjoyed your time with us here at Casa, particularly our drinks selection.I hope we will welcome you back again soon!Kind regardsBethGuest Services Manager.
by A verified traveler
Posted 21 May 2024
Having stayed at the venue a few times; the Casa Hotel delivered again!
This started even before we arrived at the Hotel; as I requested a specific room for our stay, & the hotel E- mailed back on the same day stating the room was now reserved for us on our stay!
Thoroughly Enjoyed All aspects of the Hotel, & the Cocina Restaurant was a real Treat!!
Thankyou to All, We will Definitely be back again soon !
Comment from Hotel Management
23 May 2024 by Beth, Hotel Management
Dear LindaThank you so much for taking the time to provide us with your feedback, we really appreciate it! I'm thrilled that you enjoyed your recent stay, particularly your experience in our Cocina restaurant.I will certainly pass on your kind comments to the rest of the team, who I'm sure will be really pleased to hear how much you enjoyed your experience with us.Thank you again for your feedback and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
by A verified traveler
Posted 17 May 2024
AC didn’t work in room
Comment from Hotel Management
23 May 2024 by Beth, Hotel Management
Dear BrianThank you for taking the time to review your stay with us - we really appreciate your feedback!It's disappointing to hear you experienced some issues with the air conditioning. I can only apologise if this had a negative impact on your stay with us, however please be assured that our team are here 24 hours a day and always more than happy to assist with issues like this should they arise. We have also just had a brand new heating and air conditioning system installed which should hopefully make the thermostats more user friendly. I'm sorry to hear you experienced some trouble but I hope that these adjustments will allow for an improved experience if you did decide to stay again.Thank you again for your feedback and I hope you will give us another try in the future.Kind regardsBethGuest Services Manager.
by A verified traveler
Posted 12 May 2024
The hotel was very nice and in a very convenient place
Comment from Hotel Management
13 May 2024 by Toni Group Front Office Manager , Hotel Management
Dear Darren, Thank you so much for taking the time to provide us with such a positive review! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsToni Group Front Office Manager
by A verified traveler
Posted 12 May 2024
We had planned a walk in the peaks and a visit to Chatsworth house.
This hotel is fantastic. The price was great, the staff really friendly and the breakfast was amazing!
Beds comfortable and an air conditioned room. I will definitely stay again. I have paid a lot more for far less superior rooms.
Comment from Hotel Management
13 May 2024 by Toni Group Front Office Manager , Hotel Management
Dear Stephanie, Thank you so much for taking the time to provide us with your feedback, we really appreciate it! I'm thrilled that you enjoyed your recent stay, particularly our friendly staff & amazing breakfast.I will certainly pass on your kind comments to the rest of the team, who I'm sure will be really pleased to hear how much you enjoyed your experience with us.Thank you again for your feedback and I hope we will welcome you back to Casa again soon.Kind regardsToni Group Front Office Manager
by A verified traveler
Posted 28 Apr 2024
Lovely one night stay - comfortable room and bed, lovely breakfast and staff were all helpful and friendly. We would happily stay here again
Comment from Hotel Management
29 Apr 2024 by Beth, Hotel Management
Dear AndrewThank you for taking the time to provide us with such a fantastic review! I'm thrilled to hear how much you enjoyed your recent stay with us, particularly the comfortable room and high quality breakfast. I will certainly pass on your comments to the rest of the team who I'm sure will be equally pleased to hear your kind feedback.I hope we will have the pleasure of welcoming you back again soon!Kind regardsBeth Guest Services Manager.
by A verified traveler
Posted 22 Apr 2024
Friendly and welcoming, room clean and spacious.
Comment from Hotel Management
24 Apr 2024 by Beth, Hotel Management
Dear ClareThank you so much for taking the time to provide us with such a positive review! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
by A verified traveler
Posted 14 Apr 2024
Really nice hotel
Comment from Hotel Management
16 Apr 2024 by Beth, Hotel Management
Dear DebbieThank you for taking the time to provide us with such a high rating - I'm pleased that you enjoyed your stay with us and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
