Ratings based on 149 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Very nice and comfortable hotel with a great location.
Comment from Hotel Management
30 Apr 2024 by Chloe, Hotel Management
Hello Thomas,Thank you for taking the time to leave us a review, it is very much appreciated. We are glad you enjoyed your stay with us and hope to welcome you back again soon.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Rhiannon, Hotel Management
Hi Joanne, thank you for your 5 star review. We appreciate your feedback and would love you to stay with with us again soon. Kind regards, Rhiannon
by A verified traveler
Posted 13 Apr 2024
Staff were friendly and nice. Decor on room was quite nice but it was absolutely roasting which meant neither my wife or i were able to sleep. It was only April and not warm outside, can't imagine how hot the room is in the middle of summer! We had booked and paid for 2 nights but left after 1 night as a result.
Comment from Hotel Management
14 Apr 2024 by Rhiannon, Hotel Management
Hello O6705ACstephena,Thank you for taking the time to leave us some feedback. We are thrilled you decided to stay with us and that you liked the décor of the apartment, though I am sorry to hear you had some issues with the heat during your stay. As a listed building we are unfortunately unable to install aircon in apartments other than Treehouse, though we do have some portable AC units available on request. Would we have known your apartment was too hot for you during your first night, we would have been more than happy to move you to a more suitable apartment. I believe you spoke to a member of our reception team on your departure the following morning who had offered you a room move - we did have Treehouse available at the time which may have been more suitable for you to enjoy your second night, though I understand you declined this. Once again, we are sorry to see that we weren't a good fit for you on this occasion. Our team is on site 24/7 to deal with and resolve any issues that may arise during your stay - guest comfort is of upmost importance to us.Kind regards,Rhiannon
by A verified traveler
Posted 24 Mar 2024
Wonderful overnight stay received as a birthday present. Couldn't fault anything. Look forward to staying again in another room as they all look amazing. We stayed in Ralph, would highly recommend.
Comment from Hotel Management
25 Mar 2024 by Mia, Hotel Management
Hello, It's so lovely to hear you've enjoyed your stay with us for your birthday. We would be delighted to welcome you again in another apartment. We look forward to seeing you in the future. Warm regards, Mia
by A verified traveler
Posted 23 Feb 2024
Great facilities, very clean and great location for restaurants.
Comment from Hotel Management
28 Feb 2024 by Mia, Hotel Management
Hello Suzanne! It's lovely to hear you've had a wonderful stay at The Hotel Chester. I hope we can welcome you back soon. We would be more than happy to recommend more restaurants you may not have tried this time around. Warm regards, Mia
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Mia, Hotel Management
Hi Michael,It's nice to see you had a great stay with us. I hope we can welcome you back in the future.Warm regards,Mia
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Mia, Hotel Management
Hello Scott,Thank you for the 10/10 review. We're happy to see you had a lovely stay with us.Warm regards,Mia
by A verified traveler
Fantastic place
Posted 11 Feb 2024 on HotelsFantastic staff. Superb room. Definitely the only place we’ll stay next time we’re in Chester.
Comment from Hotel Management
13 Feb 2024 by Mia, Hotel Management
Hello Neil,It's great to hear you consider us the go to location for future getaways. I will pass on your kind words about our team, thank you. We look forward to seeing you again in the future.Warm regards,Mia
by A verified traveler
Posted 8 Feb 2024
Faultless stay, great staff and will certainly return. Highly recommended.
Comment from Hotel Management
13 Feb 2024 by Mia, Hotel Management
Hello Geraint,It's lovely to see you have enjoyed a getaway at our aparthotel. Thank you for the kind words about the team.Warm regards,Mia
by A verified traveler
Posted 29 Jan 2024 on Hotels
Really nice studio with its own steam room. Perfectly located in the centre of Chester. Ideal for a city break.
Comment from Hotel Management
30 Jan 2024 by Mia, Hotel Management
Hello Michael,Thank you for the lovely review! I'm happy to hear The Spa apartment was to your preference. The steam room is definitely a popular feature of this room!Warm regards,Mia
