Ratings based on 959 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Swimming pool excellent thats what we stayed for the fitness centre could do with more staff on reception on check in check out times
by A verified traveler
Posted 31 May 2024
The hotel is in a good location, park and ride into Chester next door. Nice food although dinner on first night was very expensive and small portions. Good free parking. The down side is no lift, no safe or mini fridge in room. Dogs are allowed to stay in ALL the rooms (I was told this when I asked at reception) our room stank of damp dog. The rooms are carpeted so not really suitable for animals. I have an allergy to cat and dog dander, so I was not impressed. I imagined they would have allocated rooms for people who wanted to take their animals to a hotel. Just as well I had antihistamines with me. This is an important point as many people have allergies to animals.
Comment from Hotel Management
3 Jun 2024 by Richard, Hotel Management
Hi Janet, Thank you for reviewing your recent stay with us, I am sorry there were elements that you found disappointing. The hotel is pet friendly and we limit areas of the hotel that dogs are permitted in, for example not in the restaurant of leisure facilities. I really hope that we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team
by A verified traveler
Posted 22 May 2024
Excellent swimming pool
Comment from Hotel Management
22 May 2024 by Richard, Hotel Management
Hi Lynden, Thanks so much for taking time to share your top scoring review. I am so pleased you enjoyed your stay with us and really hope we are able to welcome you back again soon. Regards, Richard & all the team
by A verified traveler
Posted 7 May 2024
Room very hot shower very hot no cold water
Comment from Hotel Management
9 May 2024 by Richard, Hotel Management
Hi Roland, Thank you for sharing your feedback, I am very sorry that we encountered problems during your stay and that this affected your shower experience. I really hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team
by A verified traveler
Posted 7 May 2024
Friendly staff and lovely room
Comment from Hotel Management
9 May 2024 by Richard, Hotel Management
Hi Darren, Thank you for reviewing your recent stay with us. I am so pleased it was a positive experience and look forward to welcoming you back again soon. Regards, Richard & all the team
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Richard, Hotel Management
Hi Susan, Thanks so much for sharing your top scoring feedback with us. I really hope we can welcome you back again soon. Regards, Richard & all the team
by A verified traveler
Posted 1 May 2024
Good hotel. Very welcoming and helpful staff
Comment from Hotel Management
3 May 2024 by Richard, Hotel Management
Hi Sandrine, Thank you for taking time to share your review, I am so pleased it was a positive one. We hope we can welcome you back for a 5/5 stay very soon. Regards, Richard & all the team
by A verified traveler
Posted 21 Apr 2024
Lovely location, staff very polite and helpful
Comment from Hotel Management
22 Apr 2024 by Richard, Hotel Management
Hi Barnadette, Thank you for sharing your review. I am sorry that your experience was not worthy of a higher score rating. I hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team
by A verified traveler
Posted 5 Apr 2024
Great value and close to Chester and easy to get to the main attractions.
Hotel reasonable though a little tired
Comment from Hotel Management
11 Apr 2024 by Richard, Hotel Management
Hi David, Thank you for sharing your feedback following your recent stay with us in Chester. I am so pleased it was a positive experience and hope we are able to welcome you back again soon. Regards, Richard & all the team
by A verified traveler
Posted 2 Apr 2024
This hotel looks nothing like the photos on the website. I am partially disabled and there is no lift. No offer of help with luggage as you have to carry it upstairs. Got to the room to find no hot water so couldn't freshen up before going out. Had to wait for maintenance which to be fair arrived quite quickly. Had to wait to see if it could be fixed which it could not so had to then move to another room. Reception slow to answer when ringing to explain problems, often times nobody behind reception and kept waiting along with other guests. This was the morning reception. Also got snarky when my partner complained about all the waiting and problems we were having and continually having to go up and down stairs and long corridors to seek assistance instead of sending a member of staff to assist us. Tried to use the hairdryer which you couldn't plug in due to sockets too low down to cabinet. Found another socket only to find the hairdryer didnt work. Decor old and tired. Definitely needs a refurb. Plus points, decent bed. Nobody on reception again when checking out so just left key card on counter and left.
Comment from Hotel Management
3 Apr 2024 by Richard, Hotel Management
Hi Maria, Thank you for sharing your feedback, I am so sorry that there were aspects of your stay which let it down. Unfortunately during your stay we had a significant boiler failure which took some time to get sorted, this took a number of the team away from their areas of work to try and remedy as quickly as possible for our guests, I am sorry that this delayed responses to your queries. Nearly 50% of our bedrooms are located on the ground floor and had we been aware of your requirements would have ensure one of these rooms was allocated for you. I really hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team
