Ratings based on 934 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Property booked as a present for my mum for Mother’s Day as have the pool and spa area. The pool times were incorrectly communicated to her so she was unable to use facilities as they were shut. The response was very blasé and not expected considering it was their error not hers.
Also, children of all ages doing ‘gymnastics’ including hand stands against doors and around the bar area- how does this say relaxation for other guests and how can not a single staff member have said anything to the adults that were with them to advise this not safe or the done thing.
This isn’t the experience I paid for and am really shocked and disappointed.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 17 May 2024
Beautifully decorated, spotlessly clean and the food was fantastic, my wife had ribeye steak and said it was the best she had ever had, including well known steak houses, so that says a lot.
by A verified traveler
Posted 13 May 2024
Lovely food
Palm Court restaurant was lovely
Reception could do with more service training, not very friendly or helpful
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
Lovely clean hotel room
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 7 May 2024
A lovely hotel fitted out really nicely. The food in Nelsons was really good and we enjoyed the breakfast also. We stayed because it is dog friendly and the room was immaculate. No sign another dog had been in there at all.
Would stay again.
by A verified traveler
Posted 4 May 2024
Staff were amazing and cocktails were spot on
by A verified traveler
Posted 30 Apr 2024
A beautiful hotel, well maintained, staff attentive and helpful.
