Ratings based on 157 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Mar 2024
Fabulous find. Lovely friendly guest house. Comfortable and clean. Great base for Chester
by A verified traveler
Issues with bed bugs
Posted 14 Feb 2024 on HotelsThe location and staff were excellent, really nice breakfast selection.
Only issue we had is they still have issues with bed bugs when reported they moved my colleague to another room without hesitation .
If they could resolve the bed bug situation I would highly recommend
Comment from Hotel Management
14 Feb 2024 by Ray, Hotel Management
DisgustingCustomer booked an garden annexe room with foliage outsideWas looking for a free upgrade which we gave him in the interest of hospitality he had a fly on his pillow because of the mild weather.This establishment has neve ever had an issue with beg bugs in any of our rooms.The less a customer pays the more they demand and I advise this customer to go elsewhere in the future.They are not welcome hereI am disgusted by his review which is very unfair
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comfortable bed - clean bedroom and bathroom
Friendly staff in dining room and reception
Comment from Hotel Management
14 Feb 2024 by Ray, Hotel Management
Thanks for the reviewIt was pleasure having you here, and we look forward to welcoming you in the future
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Ray, Hotel Management
We cannot locate you on our booking system as having stayed at the Chester House Hotel and Guest HOUSE.As a result we need regard this as a scam review, as we are not aware of any complaints at the hotel , only praise as all the reviews are doing
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 24 Nov 2023
Wifi was very good as well
by A verified traveler
Fantastic Hotel
Posted 5 Nov 2023 on HotelsFrom the check in to our departure the stay was first class. Laura checked us in and she made us feel very welcome. She explained everything about the hotel and breakfast etc. she was brilliant.
The owner was also so friendly and he took us a tour of the guest house and it was immaculate, the details were fantastic. It’s a big well done for all his hard work.
Our room was perfect, nothing was too much trouble. There were bottles of water and snacks and hot drinks to have and were replenished daily.
The breakfast was varied and plentiful cereals, selection of cheeses and cold meats, full English breakfast, fresh fruit, yoghurts and danish pastries. Perfect stay.
by A verified traveler
Posted 3 Nov 2023
Pleasant stay near city centre, nice breakfast
by A verified traveler
Holiday in Chester
Posted 17 Oct 2023 on HotelsI had a very enjoyable stay and the room and breakfast were excellent.
by A verified traveler
Couple of days away in chester
Posted 17 Oct 2023 on HotelsHotel was amazing, staff where very helpfull , polite and always had a smile, would highly recommend anyone , coming to chester , take a look at this property, very excellent standard, will be looking at coming back in the future.
