Ratings based on 504 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by mgmt, Hotel Management
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.
by A verified traveler
Posted 2 Jun 2024
This was one of the worst hotels we wver stayed in. In fact we stayed just 2 hrs and checked out. Forget the spartan accomodarions in the room, forgot no lamp.but one switch fro wceiling spot lights, forget the plumbing not working or the bed on a cot like metal frame, it was all.of it put together. Keep the money. Never again
Comment from Hotel Management
9 Jun 2024 by mgmt, Hotel Management
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.Management
by A verified traveler
Posted 29 May 2024
Toilet clogged and no coffee maker. Lots of noise at night and bedding was stained
Comment from Hotel Management
29 May 2024 by Biggs, Hotel Management
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.Management
by A verified traveler
Posted 26 May 2024
I had low expectations, but two cockroaches later, the room smelling like animal urine and smoke (it was a nonsmoking room), needless to say I was stuck two night due to my work situation and the cost was reasonable considering it was memorial weekend. I would have felt more comfortable at a campsite. I won’t be booking this year r this brand hotel again.
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Mychal,Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.Management
by A verified traveler
Posted 6 May 2024
The rooms were old and horrendous. The room showed to us looked like it had a mattress thrown on a cot - awful smell. The place should be condemned (and and I am not one to post criticisms of hotels). We canceled the room and went elsewhere. We feel that we were totally misled by the posted reviews.
The check in clerk was very friendly and willing to cancel our room.
I would not be advertising this hotel - very bad for your reputation.
Comment from Hotel Management
8 May 2024 by GM Kempsville, Hotel Management
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.
by A verified traveler
Posted 5 May 2024
Difficult to find. Need marker on main road.
Comment from Hotel Management
8 May 2024 by GM Kempsville, Hotel Management
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.
by A verified traveler
Posted 29 Apr 2024
We ended up canceling our reservation that day because when we walked into the room it smell and there was roaches in the cabinets and the walls
Comment from Hotel Management
1 May 2024 by GM Kempsville, Hotel Management
Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.
by A verified traveler
Posted 24 Apr 2024
The place seemed very scary with men around the entrance, and a couple of women passed in cars where they seemed to be working girls.....very creepy place.
Comment from Hotel Management
26 Apr 2024 by Management, Hotel Management
Hi Khaled,Thank you for taking the time so share your experience. We apologize about the inconvenience experienced and assure you this isn't the norm. We hope to have the opportunity to serve you again in the near future to provide you with an exceptional experience.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by GM, Hotel Management
Hi Thomas,Thank you for taking the time to rate your experience. We would like to get additional information regarding your stay that resulted in a 2 star rating. Please give us a call at the hotel at your earliest convenience.
by A verified traveler
Posted 23 Apr 2024
everyone was super friendly. had some problems with my key but helped a lot.
Comment from Hotel Management
23 Apr 2024 by Christina OSM, Hotel Management
Hi Helena, Thank you for taking the time to rate your experience. We hope to have the opportunity to provide you with an exceptional experience in the future.
