Ratings based on 86 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 30 Jul 2023
A hidden gem at a private corner of Cherating beach. Great views of the bay and easy access to the beach and neighbouring cafes and restaurants. Most relaxing stay.
by A verified traveler
Posted 11 Dec 2021
everything is awsome at royal chulan..it's worth it ...
by A verified traveler
Posted 17 Feb 2020
It was indeed a fantastic experience from the time we stepped into your premises till the time we left.
Everyone from the guard at the entrance, to your front office right up till housekeeping - everyone whom we met during our stay were so friendly and accommodating and were always willing to assist in any possible way.
The ambience was very much to our liking - breathtaking vistas, clean, comfortable and tasteful.
Ask for the traditional massage....You won’t regret it.
We take this opportunity to thank your team for making our stay pleasant, enjoyable and memorable.
Until the next time.......Carol, Cathy, Reina and Michele!
Comment from Hotel Management
20 Feb 2020 by Amir A. (Administrative Executive), Hotel Management
Dear Carol,
Thank you very much for taking the time to share your very generous review towards our services & rooms! We were absolutely delighted to have been able to be part of your holiday in the East Coast.
It is wonderful to read how much you enjoyed the service rendered by our staff, the comfort of our villas & the breath-taking view which is the South China Sea. We take all feedback to heart and will use it to improve upon our offerings and service deliveries. Your feedback is important as it will serve as both an inspiration to the team to keep our extra efforts up and will also serve as motivation in finding room for growth and improvement.
Thank you again for sharing your review and for given us the pleasure to be part of your holidays. We look forward to welcoming you back to Royale Chulan Cherating Villas.
by A verified traveler
Posted 30 Nov 2019
Comment from Hotel Management
20 Feb 2020 by Amir A. (Administrative Executive), Hotel Management
Thank you for your rating!
by A verified traveler from Petaling Jaya
Posted 9 Oct 2019
Very nice resort, room was spaces and comfort. Staff in the restaurant was very friendly and helpful. Highly recommended.
Comment from Hotel Management
18 Nov 2019 by Intan, Hotel Management
Dear Ms.Janet,
Thank you for sharing your feedback with us. We are glad to know that you've enjoyed your stay with us.
We are constantly upgrading our services and trained our staffs to make sure service is on a top notch and make our guests feel welcomed.
Look forward to be at your service again!
by A verified traveler
Posted 23 Sep 2019
Comment from Hotel Management
18 Nov 2019 by Intan, Hotel Management
Dear Mr./Mrs.
Thank you very much for staying at Royale Chulan Cherating Villa. We hoped that you've enjoyed your recent stay here.
by A verified traveler
Posted 12 Sep 2019
Aircond unit is terrible, noisy and difficult to control.
Bathroom slippery tiles not appropriate to be used in bathroom.
Breakfast poor selection doesn’t reflect 5 star hotel.
Lights in bathroom not bright enough.
Only one mirror in the room, should have at least one more outside bathroom.
Comment from Hotel Management
20 Feb 2020 by Amir A. (Administrative Executive), Hotel Management
Thank you for your very intuitive review. We will surely improve more on these shortcomings in order to meet our customer's satisfaction.
by A verified traveler
Posted 15 Aug 2019
Superb sea view with fresh air.
Comment from Hotel Management
20 Feb 2020 by Amir A. (Administrative Executive), Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 14 Aug 2019
Less choice for breakfast buffer
Comment from Hotel Management
20 Feb 2020 by Amir A. (Administrative Executive), Hotel Management
Thank you for your comments. We will improve more on our breakfast spread.
by A verified traveler
Posted 4 Aug 2019
We like the low density of 30 villas and layout of the villas. As its on the hillside , there buggy service to transport you everywhere and they are prompt and service excellent. The room service, buffet very tasty .. compliments to the chefs . Its exclusive and private , different from the conventional 4-5star hotels . 10mins ride to enjoy turtles laying eggs on the beach. Plenty of sea activities for young , just check with the hotel staff and they will recommend you such snorkelling in nearby islands. We definitely use this hotel on our return trip. Btw. The staff was very good , accommodating, and service excellent! Check it out .
Comment from Hotel Management
4 Aug 2019 by Intan, Hotel Management
Dear Sir/Madam,
Thank you very much for sharing your feedback with us. We are very glad that you've enjoyed your stay with us.
At Royale Chulan Cherating, we pride ourselves in having a world-class service so that our guests can have one of the best travel experiences of their lives.
We looking forward to be at your service again!
