Ratings based on 202 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2023
Comment from Hotel Management
29 Oct 2023 by 주왕산온천관광호텔, Hotel Management
주왕산온천관광호텔입니다늘 더 좋은 서비스와 친절을 위해 노력하겠습니다좋은 평가 감사드립니다
by A verified traveler
Posted 16 Oct 2022
It was good.
Comment from Hotel Management
19 Oct 2022 by 주왕산온천관광호텔, Hotel Management
주왕산온천관광호텔입니다. 더 나은 서비스와 친절을 위해 노력하겠습니다.좋은평가 감사드립니다
by A verified traveler
Posted 16 Jan 2022 on Hotels
Comment from Hotel Management
16 Jan 2022 by 주왕산온천관광호텔, Hotel Management
주왕산온천관광호텔입니다
더 나은 서비스와 친절을 위해 노력하겠습니다
좋은 평가 감사드립니다^^
by A verified traveler
Posted 1 Jan 2022 on Hotels
Great spa next door. Advertised breakfast buffet not available during my visit.
Comment from Hotel Management
4 Jan 2022 by Juwangsan Spa Tourist Hotel, Hotel Management
This is Juwangsan Spa Tourist Hotel.
First of all, sorry for not being able to use the breakfast.
If there are no breakfast guests in advance, no breakfast will be served.
We will do our best for better service and kindness.
Thank you for using it.
by A verified traveler
Posted 15 Feb 2021 on Hotels
Very clean and daily cleaning.
Uncomfortable during the night since ondol heating system was too high and very hot during night time, uncomfortable sleep.
Breakfast was not included althoigh on booking it seemed it was included.
Comment from Hotel Management
16 Feb 2021 by Juwangsan Spa Tourist Hotel, Hotel Management
Dear Guest, Foremost thank you for taking time to share your experience. We hope your next stay at Juwangsan Spa Tourist Hotel will be a pleasant journey.
by A verified traveler
Everything good except the sewer smell
Posted 17 Nov 2020 on HotelsThe Hotel location was fine. The staff was very nice and friendly. The rooms seemed recently renovated. However, the room regrettably smelled like sewers, even with my poor sense of smell. We tried to turn on and off the bathroom fan and cover the water drains, but the smell remained.
Comment from Hotel Management
19 Nov 2020 by 주왕산온천관광호텔, Hotel Management
Dear Guest,
Foremost thank you for taking time to share your experience.
We sincerely agologize for the incovenience, and we are working to fix the problem.
We hope your next stay at Juwangsan Spa Tourist Hotel will be a pleasant journey.
by A verified traveler
Posted 17 Nov 2018 on Hotels
The hotel is a bit old. The receptionist is helpful though she can only speak limited English. No dinner is served by the hotel. Local eatery is limited, only provide chicken with soup and rice. Not very impressive.
Comment from Hotel Management
22 Nov 2018 by Juwangsanspahotel, Hotel Management
First of all, thank you for choosing our hotel.
We are trying out best to provide the best service to all our guest visiting Cheong Song.
Thank you for great rating.
Our hotel will always try to improve our service.
Thank you.
by A verified traveler
Posted 3 Jul 2018
Room was not cleaned. Spa was not operated. Location was not that good.
Comment from Hotel Management
6 Jul 2018 by 주왕산온천관광호텔, Hotel Management
먼저 계신 동안 불편하셨던 점 깊이 사과드립니다.
고객님께서 방문하셨던 기간은 온천 사우나 내부 공사 중이라 사용에 불편을 겪으셨던 것 같습니다. 더 좋은 모습으로 거듭나도록 노력하겠습니다. 감사합니다.
by Mark
Faultless, simple hotel popular with locals
Posted 19 Nov 2017 on HotelsA well presented hotel popular with Korean business people. The spa is excellent. The staff were all as helpful and keen as they could possibly be, English is only spoken by a handful of the concierge team.
We were particularly impressed with a young lady: "Yun". She went above and beyond to solve a predicament we found ourselves in, a level of care and service I have not seen in even the most established hotels of the western world.
Comment from Hotel Management
23 Nov 2017 by juwingsanspahotel, Hotel Management
First of all, thank you for choosing our hotel.
We are trying out best to provide the best service to all our guest visiting Cheong Song.
Thank you for great rating.
Our hotel will always try to improve our service.
Thank you.
by A verified traveler
Overall okay
Posted 11 Nov 2015 on HotelsWe read that this hotel is located at the foot of the Mt Juwang and this isn't true! It was a good 15-20 minutes bus ride away from Mt Juwang! And we got a pretty bad scare. After a 4+ hour ride from Seoul, we arrived at Mt Juwang around 3pm+. We wanted to buy the last bus ticket to this hotel, which is leaving at 7pm+ but was told to come back later. So we proceeded to explore Mt Juwang. When we were back around 6pm+ we found out that the entire area was closed already. I called 1330 immediately to inquire on taxis but was told that they could only help book taxi if I'm in Seoul. What they offered was the contact of Cheongsong's taxi company which I have to make the call on my own!?? I seriously doubt they can speak English so we didn't. We hung around at the bus area till we see a bus and run forward to ask but it's not going to the direction of this hotel. There really wasn't much we could do except to wait, and finally a bus came and thank god bus driver said yes when we showed him our hotel booking.
And after we alighted, we walked another 5-10 minutes to reach the hotel. We have booked the ondol room and it was really nice as it was freezing cold outside (thou it's only autumn). We were give discount vouchers for their hot spring next door, but we didn't use them in the end.
Overall, amenities and conditions of hotel are acceptable, except for the location. It would be really nice if hotel itself provides shuttle bus services to-and-fro Mt. Juwang.
