Ratings based on 10 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
it was good!
by A verified traveler
Posted 21 May 2024
Overall great experience
by A verified traveler
Posted 10 May 2024
We stayed there for 4 nights with our children. Room was good, clean and quiet. But the parking was horrible. They couldn't have space for our car to park. They allow parking for private events which occupied the parking fully and we had to park outside the road with lots of trouble with local police. They should have first priority for parking for people staying in the hotel not for private meetings or functions. I wouldn't stay again because of this parking issue.
by A verified traveler
Posted 25 Apr 2024
Old charm of the place. Great staff and service centric hotel. Shout out to Keith Moeriera, Manager Marina restaurant😊His passion to serve and be proud to be an ambassador to his workplace., Subramanium at the Front desk was a stand out, his humbleness exhibited genuine Care. Well lead team Welcome ITC Cathedral Rd. Thank you.
Comment from Hotel Management
27 Apr 2024 by Ila Prabhu , Hotel Management
Dear Mr Samson Greetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu
by A verified traveler
Posted 18 Apr 2024
Excellent experience
Comment from Hotel Management
27 Apr 2024 by Ila Prabhu , Hotel Management
Dear Mr AranapakamGreetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu
by A verified traveler from Cary
Posted 17 Apr 2024
Great stay for elderly parents! Thank you for your wonderful hospitality!
Comment from Hotel Management
27 Apr 2024 by Ila Prabhu , Hotel Management
Dear Mr Sumant Greetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu
by A verified traveler
Posted 4 Apr 2024
It is a renovated hotel but the condition of the room was not good. The A/C was suboptimal, though the technician checked it out, it was not working well. The bathroom roof had a water spot and the bathroom door is stuck very difficult to open or close. We booked 2 twin bed room but was offered a single bed room and they explained it as a glitch in their system as they are newly renovated hotel, very disappointed. Also their check in process was not friendly, no smiles, no info about the hotel amenities, very rushed and unfair check in process. Though they offered a free meal to make up for it, we were not interested. There were too many instances which made us very unwelcomed, not the reception we expected from a top notch brand.
Comment from Hotel Management
13 Apr 2024 by Ila Prabhu General Manager, Hotel Management
Dear Ms. JoannaDear Mr. Kishore, Greetings from Welcomhotel Chennai!We wish to thank you for taking the time to provide us with your valuable feedback with insight for our improvement. We are in receipt of your feedback and I must thank you for bringing it to our notice.Please accept my sincerest apologies for the inconvenience faced by you and appropriate corrective action will be taken along with process and people correction.I request you to consider this an aberration from our usual standards and provide us with an opportunity to redeem ourselves.We look forward to welcoming you back to your residence in Chennai.Responsibly yours,Ila Prabhu,General Manager
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Ila Prabhu General Manager, Hotel Management
NamasteGreetings from Welcomhotel Chennai!Thank you for taking out the time to share your valuable feedback with us.Look forward to welcoming you back again at ITC Hotels.Responsibly yours,
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
27 Apr 2024 by Ila Prabhu , Hotel Management
Dear Mr Kishani Greetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu
by A verified traveler from Wayne
Posted 21 Feb 2024
The room cleaning service was very good. Jayanthi, our room cleaner, was very helpful and did the job very well. Also, the GM, Ms. Prabhu provided helpful, personalized service. She was also very receptive to feedback. Also, the GM, Ms. Prabhu, provided helpful, personalized service. She was also very receptive to feedback.
The restaurant on the ground floor was very cold. And the Chinese restaurant in the hotel had poor food and ran out of vanilla ice cream.
